Goodyear Auto Service 1001 West 15th Street, Panama City, FL 32401

"I used to regularly have my vehicle serviced here but 2 of the last 3 times I scheduled, they could not honor the appointment time made for my visit. Also the store manager’s (Mike) condescending attitude wasn’t needed when I asked why my scheduled appointment times couldn’t be honored."

"Went by this store with a bolt in my tire. Employee said that the bolt was “too close to the sidewall to patch”. The puncture was a good 2.5” from the sidewall and your competitor was happy to patch it for me. You should probably give your customers a little more credit, if someone pulls up in a $200,000 car then they probably know a little bit about cars! Not sure if you are lazy or incompetent."

"Pepboys is convenient and close to home, I keep trying to give them a chance and every-time I’m left disappointed. I stopped by for free air pressure check as advertised on their sign, I went into the counter. The tech from the shop was going in the lobby from the parking lot, he was kind enough to hold the door before going back into the shop. I asked, the older gentleman behind the counter, if someone could check my air pressures and scan my TPMS sensors. I was told it would be hours since they had one guy, a lot of cars, and he wasn’t putting me ahead of anyone sitting in the lobby waiting. He also told me it would be 35$ to check my sensors. I just said thank you and left. Goodyear checked my pressures and sensors within a few minutes. I had a good interaction with the gentleman at the counter inside, he promptly sent someone to the vehicle to check the pressures. That associate asked informed questions about my TPMS sensor to gauge if it was having a sensor issue and still checked the sensors without complaining or excuses. Another shop associate came to assist if needed, and the Service Manager came to say hello. A little small talk and prompt customer service goes along way. It’s worth the drive to continue to take them all 4 vehicles. I’m sending them lunch as a thank you for the good customer service. Sometimes it’s people helping people, not trying to be the gate keeper and just chase the $$."

"I was on a girls trip, dropped off my truck to get wheels swapped out with another person and when I pick my truck up the wheels were so big I couldn't drive it. I tried it for over an hour to attempt driving it but literally had to back up and go forward 4 to 5 times just to take a turn from a stop sign. So my husband had to come all the way over from where we live to switch me vehicles so that I could finish out my vacation weekend with a vehicle that was safe to drive. I was sad because the manager Tony was so nice and really did try to help in every way he could the tires were just huge! We ended up having to get a bumper spacer and now they ride great. The bathroom was down and I had to go across the street to a dealership after driving over an hour to get to this site so I was disappointed about that no doubt. Despite the mishaps I really appreciated all of the communication Tony kept with us and the effort he put in to help us get this done in a timely fashion."