Ford Crestview Service Center

"Kelly and Thomas are top notch and true professionals. I brought my truck to Crestview Ford for a coolant leak that I didn't have time to fix. Within a couple hours, their tech determined the leak was coming from the least favorable location possible. They got my truck fixed and back to me within a couple days which was much faster then what I expected. However, I was still smelling coolant a day or two later after they had worked on the truck. I usually do all of my own maintenance but was short on time to get this fixed. That being said, I understand how fixing one problem may lead to another. The truck went in a total of three times to get the coolant leak fixed. Kelly and Thomas were absolutely amazing to work with and were very understanding. I brought it in, told Thomas to come outside and smell the sweet scent of antifreeze... and sure enough, he said "thats definitely antifreeze" (haha). Kelly actually dispatched a tech at one point to meet me across town because my truck was encountering some issues after they had it. After a total of three or four times taking it to the dealership, Kelly and Thomas never made me think I was the crazy one in this relationship (haha). They listened to my problem, and said "we will make it right". Sure enough, they did without question. The series of things that happened to my truck was extremely unfortunate and I truly believe they were one in a million. Even if I was that special one in a million, those two individuals made things right and I will be a customer for as long as I live here. Thank you for everything you did to "make it right"."

"Took 2 hrs for an oil change only that was scheduled at 7:30 am. As if that wasn’t bad enough, they rolled the window down and left it down, it was raining. Come on man. I’ve bought two raptors from you guys, my wife’s SUV, you’re my only local dealer that touches my truck. I won’t mention the safety recalls I had to mention and again ask about scheduling. I’m just another random person that popped in for a 10-min oil change. Time to test the waters again with Gary Smith Ford."

"Ford's Service Department has been a good place to take my older far for maintenance and repairs. I'm very satisfied with the work they did for me and the service they gave me. I will continue to take my car there."

"The service department of Crestview Ford was amazing they got my truck in and out in a very quick time for what had to be done to it I would highly recommend anybody taking their vehicle there to have it serviced they are amazing people and they keep you informed step by step of what's going on with your vehicle a big thanks to the mechanic that fixed my truck thank you.. it was the mechanic that fixed my 20/20 F-350 super duty that had transmission issues and a big shout out to Nathan the service advisor he was amazing as well thank you guys.."

"Used Jiffy Lube to change the rear end oil because I was traveling across country and foolishly I let them talk me into it. Got as far as Crestview where I broke down. Landed here. Not only were they very kind to me. They worked with Jiffy Lube who didn’t want to pay. I was stranded and they allowed their driver to drive me around and get a rental vehicle which required 3 places before I could get a one way rental. Never a word of complaint from Crestview Ford. I still don’t have my truck as we wait on Jiffy Lube but Crestview is patiently waiting without complaint. 5 stars"