Pinch A Penny Pool Patio Spa 3055 County Road 210, Saint Johns, FL 32259

"Once again, great staff and outstanding service. Highly recommend!"

"great location! very helpful staff, see LC every time and he is amazing!"

"We had a leak coming through one of the bubblers on the sun shelf in our pool so I contacted this store to have someone come out and fix it. They initially sent "the Mikes" out to replace the gasket under one of the bubblers. They had some very specific ideas about how things should be wired and set up which did not match how my pool was built. They were quite adamant about wanting to rewire my pump while they were here even though that has never been a problem for me. After having to forcefully tell them "no" multiple times they eventually relented on that and focused on the issue at hand. It took them a while to figure out what to do and had a combative attitude with me through the entire process. They thought they fixed it and left, although I discovered a few hours later that it was actually leaking worse than before they came. I called to the store and asked to speak with the manager, Justin. After explaining what happened he was apologetic and wanted to take steps to make things right. He sent a different crew out the next day and they were fantastic. CJ and Corey were pleasant, explained what was going on and showed me exactly how some of the components were failing. They were able to get everything cleaned up and fixed pretty quickly. Super nice guys and extremely knowledgeable. It was a night and day difference from "the Mikes". In the end, Pinch a Penny was able to fix the issue for me although the aggravating experience and lost time from dealing with the Mikes was quite frustrating. It's a shame they keep folks like that on staff when they clearly lack the competence and social skills to interact with customers."

"I have been using pinch a penny for routine pool cleaning and maintenance for a yr and have had zero issues until recently. They have missed my scheduled maintenance for the last 2 wks in a row. Went to the store to find out why and am told they are short staffed! So you can’t call your customers to let them know they will not be getting the maintenance they have already paid for? Or reschedule for another day in the week? Will you be refunding me half this months membership? Answers were not answered poor customer service!"

"A big 'thank you' to Justin, the service technician from Pinch*A*Penny (P*A*P) location 3055 CR-210 W Ste. 103 St. Johns, FL 32259. He spent several hours at my location over multiple days trouble-shooting my chlorine generator. We had multiple interactions over phone, text, and email and he proved himself to be professional, courteous, and a subject matter expert. His dedication to customer service, equipment maintenance, and company loyalty make him an asset to to the P*A*P team. Please pass on my appreciation to the service Justin provided to my service ticket. He surpassed my expectations and earned my loyalty as a P*A*P customer."