Starbucks

"Well it is another Starbucks. Definitely overcrowded these days. So I would recommend to use app for preorders."

"Bad customer service. No empathy towards customers needs. Is like they don’t care. If you expect service, don’t come here."

"Supposed to open at 9. 9:20 and store still closed, no sign nothing. Had to call the store. the guy on the phone was extremely unhelpful. Had placed an online order, first he told me I had to request a refund through Macy’s which is completely wrong, then he said they couldn’t do anything in store so had to do it through the app, which is not right as you cannot cancel orders through the app. Didn’t even apologize for not being open or for my order or even try to make it right. Just straight up we’re not ready to open till 10am (an hour late), and passed the responsibility off to Macy’s and Starbuck support. Finally after 20 minutes of wait time with the phone support they finally refunded me. If you can order at another store avoid the headache. Horrible service. They need to retrain their staff in customer service."

"I always get my Starbucks here since I work in the mall. These is ridiculous, i ordered a venti and this is not even halfway. This was a pick up. I don’t know if someone drank it. The cap looks brand new. I am very disappointed with this."

"I don't usually write reviews so here goes. Light ice = less drink. This one actually tasted extra strong like there wasn't enough milk. When you order a shaken espresso here, they shake it so much that half the cup is foam and then they add so much ice so most of the rest is ice. You are not getting a venti (which means 20, as in 20 ounce). I always ask for less ice because I know this store in particular tends to overdo the ice. At this one they charge extra for light ice or they forget without mentioning and just fail to fill up the cup. The amount of drink in a hot venti should equal the amount of drink in a cold venti, otherwise it isn't the same size This almost definitely doesn't. They did this to me once before but I let it slide because they added milk at my request. Also it looks like I'm not the only one with this complaint on here. Two stars because some of the staff is very friendly. I can update the rating when this drink size game ends. The extra couple ounces of milk wouldn't even equate to a drop in this busy location's bottom line, but it makes some unhappy customers. 11/15/22 - updated the review as the other people who work there are very friendly and I feel that I haven't been overloaded with ice lately."