Dunkin'

"My first ever bad review gets to go to this Dunkin for being awful. Our family has gone to this place for years and within the past three weeks we have had three different encounters of rude staff and completely incorrect orders. Most recently a drive thru female employee (Crystal was the name on our receipt but I was unable to read her actual name plate) took our order. We ordered four drinks. After each ordered drink “Crystal” cut us off to ask if there was anything else in a completely rude tone. Then when my mom asked if the first ordered had caramel in it because she forgot if she asked for it “Crystal” cut her off and said “Is there anything else”. So completely ignoring what my mom said. So then I had to say did you add it in to “Crystal” in a more assertive tone, then she changed her tone real quick to say yes ma’am. Then we go to the window and every single drink is wrong. Each one. I’ve worked in the fast food industry my whole adolescent’s life and I get there are stressful days. But the way this woman spoke to my mother was completely unprofessional and ridiculous. And this was only the most recent event. We also encountered the exact same problem weeks ago with a male employee. This Dunkin has never had staff like this so management should address these problems."

"The bacon egg and cheese Croissants is the only somewhat decent food Dunkin offers and the croissant is never consistent . It's completely dry , stale and falls apart by the touch. I just don't understand. Also anything with cheese is almost never melted."

"I’m not sure why they have so many negative reviews because this is the best DD location I’ve ever been too. Crystal and her team are the best. The line can be very long and they are still very fast. If I have ever had quality issues with drink or food items, they have remade them with no questions asked and with a smile on their face. It may be a chain, but they make you feel like family. Most of the time, they know my order just by hearing my voice at the drive through speaker. Thanks for always greeting your customers every morning with a smile."

"Do the owners read these reviews? Wow.... Do something about these complaints! This "croissant" sandwich was sub par at best. The croissant does not look fresh.... Looks like they threw it together and ...I was the only one in the drive thru line. Ramp up your game Debary DD!!"

"Every time I stop here in the morning the manager is quite literally screaming at her employees. Even if there are hardly any cars in line she’s rushing them and screaming and they are all visibly stressed out. Today was a particularly bad experience. I ordered an item as part of my order, and the person on the speaker verbalized she understood. At the window, I was informed that “I didn’t order” said item. I let it go, was charged for the item, and sent to wait an additional 5 minutes or so for someone to bring it to the front of the building for me. Once it was brought out to me, I went to eat it and realized the bacon on it was just short of completely raw. After all that trouble I couldn’t even eat it. Maybe if the employees weren’t constantly being screamed at and rushed to the breaking point they could get an order correct and cook the food properly. I would definitely wait a few extra minutes to get the correct (and fully cooked) order. Getting something wrong is one thing, but serving something with raw meat on it is a health hazard."