YouFit Gyms

"I signed up here to work with a personal trainer, I paid for everything up front. Apparently the trainer I was working with is no longer with the company. No one cared to call me and help me to get another personal trainer. I stopped by the gym on Saturday. I explained the issued the front desk said they can not help but I could speak with the Regional Manager Fabian and he would be able to help me. The Regional manager looked at me through his glass window and refused to come out and help me. He told he front desk that he is busy. I asked the front desk when would be a better time to come back to get some assistance they said come back Monday at 11:30am. That Monday the Manager of the Fitness department called me prior to the meeting. He said mam I cannot not help you will have to come in to talk to the Regional Manager Fabian. I came in to the facility the Regional Manager looked at me and refused to come out and speak with me again. He kept sending other employees who do not have the authority or work in a different department and they could not help me. The employees were confused and embarrassed as to why he would be ignoring me and refusing to help me get assistance. The Regional manger was kind and courteous to everyone else but would ignore me me as if I was disregarded trash. His fellow coworkers were embarrassed and confused as to why I have been randomly selected to being mistreated. I asked if I can get a number to some one higher up in the company and they refused to give me that information. I don't know this man never seen him or spoke to him a day in my life but to get a door slammed in your face by the Regional many three days in a row is crazy. I asked to cancel my membership since I can't seem to get any kind of assistance. I was currently on the phone with corporatewhile being mistreated he sat in his office completely disregarded me. His other employees kindly asked if he could help and he still refused to speak with me or help me in anyway. Other people came in before me and while I was standing there and no-one else was subjected to be mistreated like me. The other employees felt bad but clearly wanted to keep there job so there was nothing they could do. I am still trying to contact some one to get this membership canceled. This Regional Manager Fabian picks and chooses to treat people poorly base off of how they look. It's unfortunate I honestly just needed some assistance but never got it."

"The harassing, threats, and intimidation, calls, are all illegal and it would be in your best interest to stop because you are breaking the law!!! I do not owe you a thing. I used to have a membership here and after one year before my anniversary date I canceled it, about five month ago with two different people who work there. However, it seems that you did not accept my cancellation and are still acting like I have an active membership even though you know full well, that I have not set foot in your gym ever since. You call me constantly harassing and threatening me telling me that you will report me to the credit bureau, ( you do not even have my SS), telling me that I owe you money when I do not (just not accepting cancellation notices so you can beat clients into submission and get more money from them playing dumb is not very smart). I asked you many times to stop but your harassment has not stopped. This what seems to me¨mafia¨ style business approach you have can get you in trouble because you are breaking the law."

"I was a personal training client. The gym stole un-used sessions each month. The gym over billed my credit card for months. Zero customer service. Corporate office refused to make any calls back , refused to return any emails Management within the gym refused to call back or making any adjustments. They forward / deflect any complaints to corporate office which did nothing. Horrible management. *The personal trainer Brandon was amazing sad he has to suffer for poor management"

"The gym itself is great, equipment is up to par, staff is friendly for the most part. But I have been to multiple gyms EOS, Amped, 24, Esporta, LA Fitness. And I have never in my life been put through so many hoops JUST to cancel a membership. They try to trap you, years ago I had an issue when I went to cancel in location. They charged a cancelation fee of 10 plus the actual service fee. Now fast forward 4 years down the line I thought things have changed and it's actually worse off now. For starters, they apparently can no longer cancel in the gym anymore at all. They also hike the prices up I was told my the General MANAGER Alex that I owed over 50 dollars to cancel. And I had to call some automated system that loops you around, after running through the loophole I got through in the begging of November since I had moved I canceled. They put me pending for cancellation and made me pay Nov, Dec, and tried to make me pay January. To find out all I needed to pay was 16 dollars and to find out the locations GM had no idea what he was talking about. This is the worst and most difficult experience I’ve had just trying to cancel a membership I will not be going back to youfit. Simply off of this"

"I was on vacation from out of state for a few days so I got a 3-day pass to this location. This place was stupendous! Two stories, sooooo many different weight machines, and great squat racks and deadlift platforms! The staff was so friendly, too. I felt very welcomed. I also loved that they sell bottled protein shakes. If I had a YouFit near me, I’d definitely become a member."