Pottery Barn

"I would not use this design service. This designer ordered us a mismatched console set. I didn't think I had to check a designer recommended order for something like this - but apparently I should have! She ordered us two cabinets for the ends of our console - that both open to the right - instead of one to the right and one to the left. Thousands of dollars later --- It took us 5 months to get it - the designer never checked the status of our order and let it sit for one month in Georgia warehouse. Customer Service took 8 months to finally issue us a credit to purchase the correct "matched" ends. Now the price went up $60 and Pottery Barn expects us to pay for the difference! The design manager doesn't reply to emails. Sent 3 - no reply. This order alone was $10,000.00 we spent, and we had other areas to furnish in our home. The entire Pottery Barn experience has been a joke and we will never order from this company again. Ever. **Cody is the best thing in this store - he should transfer."

"Visited the store for light fixtures. Good collection but can be better. Ended up choosing a sofa. Dint have any bad experience but not a warm one either. Location is very good and has clean restrooms."

"The manager Chris is very brisk and rude. Only selectively chooses who he wants to help. Perhaps he’s burnt out but the way you treat your customers is a reflection of the store. Please be better."

"I went to the store and purchased in stock items in May 2023. They didn't get delivered until the very end of September and an integral part was missing from the delivery! I called and they said they get five days to find the missing piece and if not they'll order a replacement. I called on October 6th, after the 5 business days, and they said ordered a replacement piece because they can't find the missing item. Here it is November 14th -- 6 months from ordering 'in stock' items -- and still no word from anyone. No missing piece. No final assembly. No one ever calls or follows up. I have to spend my time trying to track things down. It's just been a horrible experience from the moment I left the store."

"I love Pottery Barn more than words can say but something changed. You just can’t get any furniture delivered that isn’t damaged and getting it replaced is an act of congress. I’m on my 6th replacement attempt and unfortunately the managers at the stores are not empowered to make a difference. It’s like a wall of bureaucracy that just can’t be broken. If I can pick something up in the store and see it’s in good shape I’ll still purchase from them but if it has to be shipped to me or the store I would soon rather stab my eyeballs out. It’s such a shame a company could be so broken!"