lululemon

"To initiate Black History Month, I'd like to share a disheartening experience I had at the Lululemon store in Dadeland Mall today. I was eager to shop for some comfortable clothes for my upcoming trip to Barcelona. Having been a patron of Lululemon previously, I knew exactly what I wanted. After selecting my items, I approached the cash register and mentioned to the sales associate that I am entitled to a healthcare worker discount. She inquired if I was verified for the discount, a process I was unfamiliar with. Previously, my badge sufficed for the discount. She informed me that the procedure had changed and without a barcode, she couldn't apply the discount. She mentioned she did not have the barcode at the register! We went back and forth for several minutes and I proceeded to ask her if there was someone else who could assist with the code; she stated she was it and suggested I pay for my items, get verified later, and come back in 15 days for an adjustment. Seeking assistance, I asked for the manager. The manager, after a brief delay, confirmed the need for verification but offered me the 15% discount for the day. She provided a barcode, which she pulled from the register drawer (the same drawer the clerk stated there was NO barcode in) I proceeded to do the verification on the spot, a step that took merely two minutes, indicating the initial sales associate could have assisted me with it. Despite the resolution, I felt uneasy about the encounter, particularly about the initial reluctance to provide the discount. I returned to express my discomfort to the manager, questioning if my treatment was influenced by my race, especially given my experiences at this location and my evident financial capability. The manager's response lacked an apology, further adding to my dissatisfaction. This incident at Lululemon highlights the need for more robust diversity, inclusivity, and empathy training for their staff. The behavior of the sales associate was unacceptable, and I hope Lululemon addresses these issues promptly. I look forward to some feedback on this matter."

"Richard, who is unfortunately a manager at this location, is extremely rude and when you express your concern to him you are met with more rudeness and attitude. This location has always been subpar but it makes sense when they have managers like him."

"So, this was actually my first time shopping at Lulu and I didn’t have expectations whatsoever until I was happily greeted by some of the most kindest sales associates. Not only did they help personalize my whole entire shopping experience but they made me so comfortable, they took initiative to offer me fun colors, remembered my name, checked in on me in the fitting room. And it wasn’t in a pestering way either it’s like they actually cared for my comfort. Either way I highly recommend this store to anyone looking for GREAT quality leggings that are also squat proof for all my gym baddies! "

"Lululemon isn’t just for yoga clothes. They have some wonderful gear for runners. Mike at the Dadeland Lululemon Pop Up knows the product line and knows what runners need and want. Sure you can buy all this stuff on line - but supporting talented people like Mike makes shopping so much more fun."

"Thanks to the people of Lululemon Pop Up at the Dadeland Mall, I got to go to a free Yoga class this past Sunday, they are offering these classes to everyone on Sunday mornings. When I finished the class I entered this store. Very nice, ample, and with wonderful athletic clothes for both women and man. My favorite was the Yoga pants, so soft. They also have Yoga mats and other sports' accessories."