Kids Empire Miami Dolphin Mall 11401 Northwest 12th Street, Miami, FL 33172

"Celebrated my daughter’s bday, she and everyone enjoyed it! The kids played non-stop, they loved it. I did encounter a few minor issues that can be improved. Everyone is issued a host. My host was very nice, but I wish she would have came to check on the tables often. I had to walk back and forth to get her help. I was told my original host was not there so someone had to replace her. The package I paid for included: pizza, drinks, unlimited gummies for the kids, but they had ran out of the gummies. I think that should have been replaced with another option or discounted. I was not told, I had to ask. My package allowed me to bring outside food as well, which was great! Cake is no longer included, but discounted. Also, the goodie bags were not given out. I did not realize it until almost all my guest were gone. Maybe when the dragon goes around, the host with the dragon can bring those out so they are not forgotten. I did get the bags at the end after I requested them. There were 4 parties at the same time. The dragon went around and spend a small amount of time with each table. I thought the dragon danced with the kids or went in the dark room. I understand the costume is hot, but this is what we pay for. Maybe a break between each so the person doesn’t get overheated. Like I said, a few minor details that were overlooked, but overall very happy with the experience! The male manager on site, very nice. Great customer service and attitude! Definitely will recommend. The place does get really packed on the weekends, but you are able to get your guests in ahead of the line."

"My daughters and I came to this establishment on Sunday December 3. My daughters was having a good time at this place, until a little boy started hitting my daughter. She told him to stop, and he proceeded to keep on hitting her just because she would not go down the slide fast enough for him and when she hit him back, he went to cry to his mother, and they went to complain on my child playing the victim. I wanted to speak with the mother just to make sure that everything was OK, but the attendant told me she did not want to speak to me because I did not speak Spanish. Wow the discrimination smh. However, the attendant that is one of the staff members (who was not a manager)did come and check up on us just to make sure everything was fine. I told her we are ok at that point i was over this place and ready to go. I was preparing to leave and as I sat back and I watched to see if she was going to report back to the other parent of our statement of what happened, instead she went back to the other Parent with a card I don’t know if she gave her something like a game card or back her debit card I wasn’t sure but I did hear her apologizing, and the other parent shaking her head, as if she was satisfied…however we didn’t not get the same treatment. I never return but then today as i look at my receipt it dawned down on me. This place is definitely not worth the money. There are much better places for the same price or cheaper. My daughter jacket got ripped in the mist of the altercation. The women’s bathroom was closed so i had to change my youngest daughter pamper on the picnic table. Chairs everywhere which makes it hard for you to pass through. In the toddler area there was too many parents sitting all around making it less space for the toddlers to play. We didn’t even stay for at least two hours….Now I want a refund and I dont usually ask for refunds but this was the worst experience I had out with my children."

"My son loved this place. He is 3 years old and very hyperactive. We stayed there for like 2 hours and he did not stopped playing for a second. The place is very big and the different areas are well divided."

"Great experience there today with 5 kids ages 2-8. They loved the jungle gym area, awesome slides, soccer area, riding cars, and ropes. This is not a huge place like some of the others, but it's easy to keep track of your kids like this. I also like that it's brightly lit with kid friendly vibes. Prices are better with group of 10 so I would get the 10-entry punchcard next time rather than paying per entry. Looks like the comments about it being packed are all from the weekend, I was there today on a Thursday and there were a bunch of people but very roomy and plenty of space for everyone. Also the manager and cashier are friendly, always a plus at any venue, an important thing that keeps us going back somewhere."

"Awesome fun for kids ages 2-12. Lots of climbing, slides, obstacle courses, mini cars to drive and more. Our group played over three hours and loved every minute. It's about $15 per child and two adults get in free for each child. Everyone needs to wear socks, no shoes allowed even for adults that don't plan to go on the obstacles. Adults can fit in the obstacles and go in with the kids of they please. The only thing I didn't like is that it's very expensive for a birthday there. You need to pay $40 per kid if you want to bring in any food and it's ten kids minimum, so $400 minimum. We couldn't bring a cake in even because we didn't pay that fee. We had 7 kids, so had to take them to the mall did court for pizza since we couldn't bring in food. You can get drinks in there like water, Capri sun. You can go back in all your want which is nice if you leave for food. We loved it other than the food part for bday, I feel say least let us bring in a cake if we paid for 7 kids to ever together. We will be back, overall everybody had fun."