Avis Car Rental 6300 West Bay Parkway, Panama City, FL 32409

"This last rental from Panama City Airport Avis was the worst experience I have ever had with Avis. I was provided with a car that I later discovered had bald tires with belts showing. I had to return the car to the airport to exchange it for a new one. The car I was given as an exchange was absolutely filthy and looked like someone had taken it off roading…literally. When it rained at my hotel there was mud under my car that had washed off. To boot, the vehicle had front end damage and was an embarrassment to drive for this work trip. I ended up catching a ride with coworkers so I would not be seen with it. If you see the milage I used it literally to get to and from the airport. I am absolutely appalled at the condition of the vehicles I received and was not provided with anything better no matter how much I begged. I will absolutely be raising this issue up with my employer to seek an alternate company for our corporate rental car needs as this situation was completely unacceptable."

"I reserved a car at Avis online through Priceline. When I arrived at the airport to pick up the vehicle, there were two Avis employees. One started the sales pitch for an upgrade. He stated that it would only be an extra $7 per day. When asked about the upgrade, I was told by the other employee that I could upgrade to a Nissan Rogue with more space and accessories. I agreed to the upgrade. When I walked out to the lot to get the vehicle, it ended up being a Nissan Versa. I was not happy with the Versa as I wanted the Rogue, like I was told, because it set up higher. Very deceptive business practices that businesses get away with these days. I would be very unlikely to recommend Avis because of this. Thank you"

"Checking out our car for a 2 week rental was fast and easy. Only problem with Panama City Avis is there is no shuttle to where the rentals are located which is a very long walk for an old guy like me. Thank God it wasn’t raining. Returning I had the same problem. But all said and done it was a quick in and out. The car we ordered was a 2023 Chrysler 300 which was clean with 25,000 miles on it. No problem what so ever."

"This was our first time using Avis and overall we had a great rental experience from start to finish. Only thing that would have been helpful to know was that the spare tire was UNDER the car. (Ended up with a screw in our tire but thankfully it was an easy fix). Online reservation, check-in and return were great features that made everything go smoothly. Will definitely use them in the future!"

"Not our first time renting from Avis, but at this location we had to change the car twice and on the third car it was kind of clean but first two cars were very dirty. We were surprised that the cars were not even prepped for the next customer. Staff was very helpful and accommodating and getting us better vehicle."