On Cue Apparel

"Same story as everyone else here. Ordered 2 masks in early April off of an add that promised orders would ship in 3-5 days. After repeated emails with no response I was finally able to get a short reply after threatening a charge back from my bank. They swore the masks would ship soon. Another week and 4 emails later and I get a response this past Friday May 1st promisimg they would ship over the weekend or I would get a refund. It is now Tuesday, the masks still have not shipped and SURPRISE no refund or response to my emails yet again. Do yourself a favor and avoid this scamming company. Edit: after ignoring repeated attempts to contact regarding the refund I was promised, I get a random email tonight 5/23 with a tracking number and a delivery date of 5/26. 46 days after order and 3 weeks after being promised a refund. This company is a joke. Avoid at all costs. Absolute garbage."

"Same story as others, BUT I received my order today (05/12). I ordered on 04/10, received an email on 04/29, sent them a message on 05/08 and then promptly received an automated email a few hours later stating my order was shipping. I understand they were overwhelmed with the orders, but they should have throttled once they realized how many they were receiving. The masks are well-made and very comfortable. I'm happy with my purchase even though it took over a month from start to finish."

"I ordered 6 masks. It's 20 days after their promised delivery date and I have received no masks, no tracking, no responses to my inquiry. They sent a bulk email on 4/29 apologizing for delays with new updated fulfillment dates. Those dates came and went with no further communication. Now it looks like they deleted their facebook page where there were over 300 comments from other customers that have not received their masks and not received communications or refunds, many of which paid extra for expedited shipping. What really tells you what a dishonorable company On Cue apparel is the fact that they are still selling all the styles of face masks on their website and it says "if you order in the next XX hours and XX minutes, your order will be delivered by May 25th - 16 days away." How can they be telling future customers this when they haven't fulfilled orders (or even communicated with current customers) from 30 days ago."

"Like many others who have posted in the last few weeks, I placed my order on 4/10. When I checked their website, it said to not contact them if 10 days hadn't expired from the order date. After the 10 days had expired, I then made inquiries via phone, email and the Contact Us module from their website never being able to correspond with a live person. I finally got a generic email addressed to "Hey everyone" explaining some kind of delay and my order date was at the time 90% fulfilled. Checked their website a few days ago and my order date was updated to fulfilled, but still haven't received anything. Does fulfilled mean it was shipped on their end or delivered to me? Either way it doesn't matter as I plan on disputing the charge with my credit card company."

"Ordered masks on 4/9 with expedited shipping. Their latest correspondence dated 4/29 had a list of when items would be 100% fulfilled. Orders on 4/9 were supposed to be fulfilled by May 1. Well...it’s May 5 and my items still have not shown as shipped. I have emailed them to update and have not heard from them. I understand they were overwhelmed, however they need to keep their customers in the loop. There were quite of few of us that paid extra for expedited shipping. Did no good. I would caution buying for them. If I have not heard from them by end of week I’m going to file a complaint through PayPal."