Burger King

"I've been to this Burger King (123rd and Biscayne) a few times and each time I do things seem to get worse. It's a beautiful brand new location that was closed for a long time when they remodeled it. I don't even know where to start. The first time I went in recently, I stood at the counter for about 10 minutes before anyone even greeted or acknowledged me. When they did I said I wanted to order and was told that I must do so at the kiosk. Having never used it, I wasn't familiar with how to order. A young man came out and helped me, and he was very friendly. Probably the only good thing I have to say for the place. But I thought to myself, if he came out to help, couldn't he just take my order at the register? But I got my food and went to sit down. It seemed a hurricane had blown through. All the tables were dirty. So I took my food to go. The next few times, same thing. Dirty tables, no one at the register. This time I ordered an Oreo Milkshake. I stood there and watched the girl make it. When she brought it to me I asked if it was indeed an Oreo shake because it looked like vanilla bean. ( Only tiny pieces of Oreo in the shake.). She said it was. I asked if this was normally how they came, she said yes. I knew that not to be true. They had run out of Oreos and she used the little bit of Oreo dust powder to make the shake. She had attitude the whole time so I asked for a manager. I asked the same question and the manager said, no sorry we are out of Oreos. I said then why lie? Just say that and I'll take it or try another flavor. She didn't apologize or anything just asked with an attitude if I wanted something else. I said no. Another time they served me stale, cold French toast sticks that had been sitting around I guess. They take 1:25 seconds to fry, but they had piles of them just sitting in one of the space heaters, already wrapped. I could go on and on but I won't. I've been coming to that Burger King since I was a kid and am sad to say that even though the place looks nice on the outside, it's a mess inside and the management doesn't even seem to care, because when I address the issues with them, their only response is, would you like us to change your food/shake/ whatever was wrong. No. What I would like is for you to do better. These are photos from my last visit, and quite possibly, my last time visiting."

"Really bad experience and worst customer service.Ordered with the tablet and chose pay at the counter but waited 20 minutes for somebody to take my payment ( had exact amount). A teenage boy continued looking at me just ignoring me and I kept waiting for him or anybody else to come and take my payment while I was standing with the receipt and the money on my han.. then I asked for my food with the receipt and the teenage boy gave a bag..no cups for the drinks and there were 2 whopper meals. Then I showed my receipt and told him : I ordered 'Dine In" and put my name but he still ignored me.. didn't say anything . He was a really young African American boy..I told him " the guy that ordered 3 combos left a while ago and I was still waiting... " what goes around comes around". Whenever my children want Burger King.. there are so many locations that I don't need to go there .. I told him: I have been waiting here for a long time and my son is autistic ( they don't deal with patience very well). Bad experience for people with children with a disability.."

"The new and improved Burger King! The location is super clean and the staff friendly."

"Today I had a really bad experience, for the first time I’ve been in this location a few time before and everything was great. Today was horrible everything was a mess I wait over 35 min for one order, that was a meal whopper large drink and large fries, manager doesn’t have any experience as a manager he didn’t know how to deal with costumer and also with the team in case of rush hour. He ignored a couple of costumer that were waiting over 30 min, all he did was walking around with bag and did not completed any of the order. I hope this could be fixed. At the beginning I love the service the food, today was the exception."

"Staff is really rude and the manager doesn't care if they sale or not. Worst Burger King ever. How long is going to take until they go out of business."