Steve Madden

"The customer service is nice but they get 4 starts because they keep making g less and less leather shoes! They they have nice styles!"

"Steve Madden at Dadeland Mall gave me the worst experience I ever had as a customer. I was reading the reviews to see if it was a one time thing since anyone could have a bad day but, looks like Carlos their manager is well known for his very bad and rude costumer service. I tried buying a pair of shoes for Father’s Day and the store at Dolphin Mall did not have the size I was looking for (I’m pleased with your help) so they ordered it from another store to my address (for some reason the other store sold the shoes and again it was not a one time thing after calling back to understand what happened with the shoes that were not delivered we tried to order the same shoes from another available facility. SAME OUTCOME!! This store also sold the shoes even with an order and I had to find a month later that the father’s gift was never delivered and my money was stuck at Steve Madden and not did call or email me to explain it) Going back to Carlos!! I went to Dadeland Mall to get the refund since they couldn’t find my credit card to send the money back and Carlos didn’t want to here a word about it. I asked him to call the store since he did not want to move a finger and he just limit himself to say on a very rude tone “I’m the manager here and I’m not calling anyone. I will not give you any refund and if you want your money back you should go and asked them. I’m not going to mess with my inventory, that is not my problem”. Is this the image of Steve Madden? I’ve been a costumer for over five years and this is the first time something like this happens but, for sure is not the feeling I want when spending my money on your store. Cero starts to Managers like Carlos at Dadeland Mall and to the well coordination of the stores of Steve Madden. Hope things changed the next time I step in for another shoes."

"Two of the most amazing sales associates that work at the Steve Madden located in Dadeland mall, their names are Destiny and Tetiana. They were both willing to go above and beyond to assist me after store hours. They were helpful and informative and they made sure that I made the right purchase for my needs. Customer service is a lost art however, these two young ladies have set the bar high."

"Love the shoes great offers. The staff is not really helpful you are pretty much on your own. I get 2 pairs of shoes in a period of a month . I'm just like the brand if I found a diferent places I won't be back there."

"I was assisted by Daniel. He was very attentive and helpful. He even suggested other shoes similar to what I was looking for that they didn't have my size in. I actually purchased the shoe he recommended. Many shoes to choose from. This is not an outlet so if you are looking for cheap this is not your store. Even though Daniel was taking care of several other customers, he always came back to check on me on a timely manner. The 2/3 other sales people all ladies btw. Didn't seem to care about helping anyone. One just stood at the register, the other was holding a clipboard, and the other girl just stood around. The only person I saw helping people was Daniel. Keep up the good work Daniel!"