Wyndham Palm-Aire

"We made reservations on 2 Bedroom unit and upon check-in we were told that only available room they had was only studio and they will make something available next morning which we agreed to. The front desk person told us that manager will come at 9 AM. When we checkin to studio the bed was a double bed and the security person who was sent to give us different room he start arguing with us about the size of bed by showing the fitted sheet size and finally when we moved to new room he again told us that the bed size is still the same as previous room. Next morning when we went to front desk to see manager we came to know that manager does not come before 11 AM. So we came back at 11 and things got sorted out and we were promised to refund all or points which will reflect in 5-7 days. Also at VIP desk I reluctantly scheduled a call with sales team which I cancelled with in an hour but I never got the refund of $40 which they ask guests. I can defiently see there is room for great improvements in their staff."

"Excellent staff. Very impressed how clean & sanitary the rooms were. Has 2 swim pools, 2 Jacuzzis, water slide for kids. Mini golf, beach style volleyball area, ping ping. Yard activities. On site snack shop and a bar."

"We were only there for a short time and never got service - we had the do not disturb placard up. The hotel itself is breathtaking inside. The fit and finish of the furnishings and finishes are all top notch. The carpet is soft and clean. The countertops and wood are all scratch free and well maintained. The fridge and other appliances looked like new. The outdoor patio furniture was in great shape. They had an outdoor fire table which was super nice (except that it’s the designated smoking area in property). They have activities planned for every day. Crafts, yoga, movie night etc. Super fun for families and couples alike. It is very close to a casino which we didn’t make it to but you literally could walk there. Overall I am very impressed with the property itself. The staff was overwhelmingly pleasant and accommodating. Everyone engaged in conversation if prompted and went out of their way to help when needed. I’m not sure I’ve had a better experience with lodging staff. Overall 5 stars for sure. I’d love to stay here again."

"This is a very large resort with lots and lots of activities for the kids. The activities and pool areas are great except they need some maintenance and upkeep done. Our room was in what seemed like the older building so maybe that skews the view of the whole place. It was definitely large and comfortable and fairly clean but had a few oddities like smells and grungy feeling carpet floors etc. The basketball court and tennis court are fine as well as walking trails around local ponds that all feel pretty safe and secluded. The workout room was large and had lots of good equipment but again needed some maintenance and cleaning. Definitely a timeshare and they play the whole game of saying your room's not ready while they try and book you into a sales presentation until suddenly your room becomes available. Overall it's a hard review because there are pieces that are very nice. Nice furniture, comfortable beds, lots of activities. Other parts are just so shoddy and surprisingly pathetic. General maintenance, smells, trash. There are enough nice places around the resort to make a nice sales pitch, but the deeper you get into it the more it fails to meet expectations."

"After driving almost 10 hrs to Florida, my hubby and I decided to stay here at Palm-Aire this year for our wedding anniversary. Upon arriving at 3:30am and checking in we were greeted nicely and given our keys to our room. In arriving to the room, the room was so small and was a bit stuffy in smell. Then we noticed there was an infestation and previous water damage - oh no! I was not comfortable at all and was wasn’t able to sleep here. I was ready to go somewhere else, and we called to see if another property was available. So I waited a couple of hours to go back to the front desk and ask for management. We had to wait until management showed up for work but in the meantime we were able to get maintenance up to the room because the exterminator never showed, and he did spray but it wasn’t enough. Meanwhile I had not sat down because I was very uncomfortable being inside that room as well as being awake for 24hrs. So we went back down to speak with management, we spoke and explained our situation to Mr. Don Lewis, who was very apologetic and accommodating. He assisted us with getting into a newer suite. After transferring and entering the updated, brighter and cleaner suite in another building it turned out we should have been in this one from the beginning due to my husband’s tenure status with this association. But all-in-all every thing worked out and we were able to continue out our celebrated anniversary week! Thank you Don!"