Residence Inn by Marriott Lakeland

"Got to the hotel and Daniel the front desk employee was great! My room was exceptional! Plenty of space, very relaxing, smelled great, and VERY CLEAN! However, it missed a 5 star review due to the morning noise at 4AM and getting woke up by a leaf-blower and weed eater! Who does this that early? SMH. Other then that, it would have been a perfect stay!"

"I have tried being as discreet and polite as possible in asking the hotel to refund my stay, but the GM is not responding so I have to take to the reviews. I stayed at this hotel while visiting my mom in hospice from out of state. This was a very sad and stressful time for me, and I can honestly say the staff was phenomenal. I didn’t know how long I would have left with my mom, I literally extended day by day and they were so understanding. When I left though, whole new story. I had a long drive home and had been itching, and over the next few days home I noticed big bites. Long story short, I had bed bugs! I reached out to Marriotts main website and the GM from the location followed up with me. She told me she checked the room and didn’t see anything, but I was persistent because I knew I had bed bugs and I knew where they came from, so she agreed to have pest control check the room and reach back out to me. I have never heard back, I have sent follow up emails to her, I sent pictures to her, I offered to send the invoice from my pest company I had come to my home. She’s not responding and I feel hopeless because it’s itchy, painful, frustrating, and humiliating, but I cannot afford the full treatment of my home. I wasn’t expecting this and I just don’t have those types of funds. When I did talk to her she suggested I could have got them from a plane, but I drove so that simply isn’t possible. I need them to stop trying to place blame elsewhere, there’s nowhere else, and I’m struggling. I didn’t even ask the full amount of treatment, I asked for a refund to help pay for the treatment. Please do the right thing. We both know where I got them from!"

"We had to make an unexpected stop here in the middle of the night. The lady in the front desk was extremely helpful. The room was large, spacious, and clean. Breakfast was yummy"

"DONT STAY AT THIS PLACE!!!!The room smelt like a heavy smoker had laid in bed chain smoking for a week. Unfortunately, we did not know how bad the bedroom area was until 1130pm. The breakfast the next morning was an absolute joke! Over cooked hard sausage patties and dried out scrambled eggs. When sitting or standing anywhere outside of the property we were bitten by fire ants. This included by the pool, and the dog walking area. Our key cards quit working. After talking to some repeat customers I found out the floor we were on was used by some men who opened the windows to smoke the entire week prior. One told me breakfast was the same everyday and always bad and that the key card system had been broken for months. To the Manager who never returned my phone calls...but did take the time to email my husband. An apology is not enough when you clearly knew about the issues in advance."

"We opted for this hotel due to its affordable price and convenient location near the highway and theme parks. The staff was courteous and accommodating, providing us with plenty of toiletries and towels. However, the fire alarm testing during our stay was unexpected and disrupted our plans, causing a particular concern for our baby and toddler's hearing. We feel that the hotel should have called ahead to notify us of the testing so that we could have rescheduled our vacation dates accordingly. The mold on the windows and in the showers was also disappointing. One positive aspect of our stay was that they allowed early check-in, which was greatly appreciated. It made our arrival much smoother and more convenient. While the two-bedroom connecting suite with a full kitchen seemed like a great idea, it didn't live up to our expectations. The self-serve laundry also required payment, which was an unexpected additional expense. If you're planning a family vacation in the area, we suggest considering spending a bit more on a nicer hotel even if further away from the theme parks. The free breakfast offered basic options, which our kids didn't mind. When booking a two-room suite, be sure to verify whether it's one suite with two rooms or two separate suites."