Quality Inn Plant City - Lakeland 2003 South Frontage Road, Plant City, FL 33563

"TO MY FELLOW JEHOVAH'S WITNESSES WHO MAY BE LOOKING AT THIS HOTEL: UPDATE #2: Well, it's been 7 days since our unfortunate situation at Quality Inn Plant City. Despite the response from the owner that they are sorry and want to rectify the situation, nobody has contacted us to do so. We attend an assembly on this exit twice a year, with well over 1000 attendees and we will make sure to let everyone know about our experience, the smell in the hotel as well as the treatment from Jasmine, the supervisor. Update: Thank you for your response. I look forward to hearing how you will rectify this situation and will post an update accordingly. DO NOT STAY AT QUALITY INN PLANT CITY! We had a really bad experience that easily could have been rectified. Instead of being helpful when I called, Jasmine was rude and chose not to help us. She wouldn't give me the courtesy to listen, instead she went into defensive mode and displayed poor customer service. When we arrived my husband had a severe bloody nose so we were already in a difficult situation. We were given room 115 and upon going in I instantly got a headache due to the terrible odor in the room. My daughter got an instant migraine. I was trying to help my husband but my daughter's migraine was getting more and more debilitating by the minute. I went to the front desk and asked if we could switch rooms because of the smell. The man working the counter was kind and helpful. He switched us to room 215, which smelled strongly of cigarette smoke. At this point my daughter is at the toilet about to vomit because of the migraine the hotel rooms caused, and my husband's nosebleed warranted a trip to the emergency room. After being there in total about an hour (partially in one room and partially in another) we had to check out so I could take them to the hospital to get treated. When I called to ask about getting a refund we were told that they would not refund us because it wasn't enough of a medical emergency. They said that because we were there for an hour between the two rooms that they "couldn't sell the room that night". We stay in that area twice a year because we attend an assembly around the corner and have several friends who stay in the area too. We will make sure to tell everyone to visit the Holiday Inn next door instead. It is a much nicer place. We would have stayed there ourselves if they weren't booked. Lesson learned!! Our next step is to contact the FTC regarding the smells and cleanliness of the rooms. (I'm not a representative of Jehovah's witnesses, I'm just a regular person trying to warn my friends so they don't suffer a bad experience like we did)"

"The manager and staff were extremely helpful and exuded kindness. The room was nice and well kept. The breakfast however left much to be desired and was really the only negative to our stay. Jasmine was a very gracious Hostess."

"So this week I came with me and my fellow employees from work to stay at this hotel. The skinny dark skinned front desk employee was SUPER RUDE we had locked our key for the door inside the room, twice in a day. The following day it happened once more coming back from work and was asked for my person cell phone or 5$ for another key. Mind you I was never given another key after the first time we locked ourselves out which I returned. So when the following day it happened I ended up giving him my phone ??? Just for a key to open the door. Returned the key got my phone back. This morning while we are eating breakfast he comes up to us and says- you check out today, you can’t stay here. Even the manager apologized on his behalf the day before when the incident occurred ! It seemed to be the owners family so they can do whatever they like whenever they like."

"I stay at a lot of the hotels through choice hotels and this one is definitely subpar. The rooms are dated, the tub does not have the ability to be used as a bath, the floor is uneven and there are multiple indications of dry rot and mold."

"We are a trucking family. Who decided to stop for the night . First room we got the fridge had a Freon leek. Moved us to room across the hall. We brought all food out of truck fridge and put into fridge in new room. No freezer so we could not freeze our ice packs. 1 hr later I got a drink out of fridge and noticed it was not working. Seen a it was froze up. Turned it off so to melt ice. Took ice off coil turned back on took 3 hrs to get cold. Took soak in the hot tub, drain cover needs to be replaced. As it has a big hole in which someone if not careful can hurt themselves . Got up this morning to take a shower took a bit to turn the water on. Took a bit to get warm then it would not cool down . Ended up burning my skin . Was told breakfast was at 6 was going to eat before we left no chance in that. I will not recommend this place to anyone."