Serenity Spa Jan Cooley Drive, Panama City, FL 32408

"Closest thing we have locally to a full service spa. Nothing to write home about...therapists are usually good! Facility and front desk leave a lot to be desired."

"I received the most amazing, relaxing massage of my life. It was wonderful. Staff was great. I also enjoyed the amenities; hot tub, sauna, steam room. What a great day!"

"Well, long story short. they completely screwed my birthday. Spa receptionist (Lola) try to changed my booking time (after everything was planned, it was a group of us) and then I told my reservation will be cancelled. And that Lola is not supposed to help me. Good bye! Also she refused to connect me with her manager. So unprofessional! The worst customer service ever! And it was less than 24th before my reservation.I also get it things happens but you have to respect other people too. Left two voicemails asking for help - No reply."

"made myself a spa day today. I was greeted in the early afternoon by Sabrina. She was very nice, walked me through the spa, showed me where everything was. After that I relaxed in the lounge till Brandi came and got me for an hour massage. She did a great job and couldn't ask for more. She was attentive and professional. After that I went and got my pedicure with Feli. Now she was funny, and we had great conversation skills. After that I spent some time in the spa using the hot tub and saunas. I would highly recommend this place, and might do another spa day next year."

"Initially, the facility seems very nice, but the experience was no-frills. I was brought into the men’s spa area by the host which spoke at me very very loudly, which I found amusing given the name of the Spa. As her voice echo’ed off the tiled walls of the spa I couldn’t help but wonder if she was ruining the peaceful experience of other spa visitors. There were no slippers, lotions, razors, or q-tips…amenities I believe should be provided given the price tag. The towels were old, different colors, and tattered around the edges. The beverages consisted of water, tea, and packets of nuts. I thought the pool was deeper than four feet but the large pool seemed suited more for children. My appointment needed to be cancelled because the therapist did not feel well, which is unfortunate, and I do hope she feels better. My co-worker who was able to get her massage said she would rate it 5 out of 10…she had comments but I’ll leave that for her to post. I ended up cancelling my appointment."