Prada Bal Harbour Saks Bags & Acc.

"Purchased a few pairs of shoes (best ballet flats since we travel and walk a lot). I bought my husband a suit as a gift. He loves it... an Italian wearing Italian design is perfection. They are kind, served us champagne, took good care of us, 5 stars!!"

"Avoid this store, had to wait in line before even getting in the door (over 45min). According to security they only have two sales associates to let customers in. I was looking to try a particular item in person but this is very discouraging considering this is suppose to be a high end store."

"The worst experience I have ever had! I have purchased a handbag from there and after a couple of months the bag started to peel and tear. I went to the store and told them my concerns and they told me they could send the bag to the lab for repair and that it will take between 4-6 weeks. I was ok with the time frame so I went ahead and told them to send the purse to the lab. After the 4 week mark I have called them to get a status on the purse, they told me they will check and call me back and they never did. Two weeks after that I went to the store to find out again the status of the repair and again I was told that they will check and call me back and again no one reached out to me to give me answers. At this point it was past the 6 weeks I was told it takes to repair the bag. I called again and again they were extremely rude and told me they will have to call the lab and find out and call me back and never did. This went on for 4 months!!! Me trying to reach them to get my purse or even an update. The last time I called they told me that they will again reach out to the lab to find out and will call me back. At this point I had enough and I decided to call the company’s customer service, only after I called the company’s customer service I got a call from the store the same day that the bag is ready to be picked up from the store!!! I’m not sure how long it was in the store until they decided to even look for it. I truly believe they are anti semitisim. This is the only explanation for the way they treated me and my wife. Stay away from this location and Prada in general!"

"Me and my wife went to go return an item we purchased. On google it shows the store closes at 7PM and we got to the store at around 6:15PM we saw customers still inside but the door was locked. After 10 minutes of looking at us a woman finally approached us at the door and opened it showing less than half her face as if she’s scared to open the door for us. We explained how it shows they close at 7PM and it’s the last day we had to return the item. She kept speaking over us saying “we’re closed it’s not our problem”. She proceeded to close the door in our faces while we were asking for help and was being so rude especially since we are existing customers. Horrible service and will be making sure never to shop here again. Don’t come unless you’re fine with spending lots of money while being disrespected."

"Visited store on Saturday morning around 11:30 was greeted by a young lady I can not recall her name. She was very helpful and knowledgeable of products I purchased a nice pair of sunglasses. Thanks again"