CVS Pharmacy

"Worst pharmacy I've ever been to. They don't answer their phone, I sat on hold today 3 separate times for 30 minutes to only be transferred to a prescribers voicemail box. I have confirmation that my daughter's prescription was e-presribed yet they say it must be a problem at the doctor's office. The pharmacist refused to help, or attempt to contact the doctors office."

"This is the worst pharmacy I’ve dealt with honestly. The pharmacy staff deliberately ignores the incoming phone calls I have also stood right there at the counter and called the phone rings and they dont pick it up. I had to have my insurance company contact the pharmacist for my rx and couldn’t get thru. The asian pharmacist Tim is a very rude person and has NO customer service or people skills whatsoever. He told me and an older gentleman that was having issues with getting prescription filled to just go to another pharmacy. This isnt my first bad experience with this location. CVS hire people that can do their job properly"

"From the mouth of my Physician, his office is not sending any patients to CVS ever again and only sending them to Walgreens or Publix. I came by just to ask what was the eta for a prescription because there's only voice-mail on the phone and they denied having a prescription order voice-mail from my Doctor the two times I came by until I got word from my doctor and I told them my Dr's office had record of the call, ONLY THEN they admitted they did have it but it was too close to closing time and only decided to help by sending the order to the 24hr location when I mentioned I had a medical condition. They have a lawsuit waiting to happen, stop power tripping with people's prescriptions, its not a game and might end up killing or severely hurting someone."

"Pharmacy staff seems overworked. Unable to reach via phone or text to check on important prescription. Leadership needs to reassess work loads and processes to better provide care and improve morale. My family has taken business elsewhere even though I've had good interactions with individual staff. The staff cannot carry the load alone."

"Jamie in the CVS Pharmacy on Lockwood blvd was extremely rude to me and my 2 children who were with me to pick up a prescription. It took almost 1 hour. Due to a small glitch in picking up my prescription, Jamie who had helped us, went on to help every other person in line, answered phone calls, etc., while my two kids (One Autistic) grew tired and impatient waiting. Jamie then went on to make several rude comments to us as she walked by us at the window and went to help others. I will never go back to that CVS if Jamie continues to work there. What happened to "Customer Service?""