PHCA Medical Group of Colonial

"This place simply refuses to answer the phone or hire a receptionist. If you're a patient here, you're stuck. Good luck getting your prescription refilled or any medical attention."

"This is the worth Medical facility I've visited. They dont answer the phone. Cant make appointments. Needed a referral and couldn't even make an appointment to get it. I had to go to the emergency room just to get treatment."

"What a horrible experience for my 71 year old father today. I took my father to see Dr. Ivette Rosario of PHCA Medical Group off East Colonial Dr. who he has been seeing for over four years for his chronic conditions, only to be told that I need to take him to a Urgent Care or Centra care clinic or the ER to be treated for a simple bladder infection that they were not equip to care for as his primary. I then was told by the office Case manager that I just need to take him to the ER and that Doctor herself then got on the phone with me to tell me that she has told the case manager what needed to happen and that she could no longer spend anymore time with me after she said my elderly father needed to be taken to the ER for unexplained reasons and she had OTHER PATIENTS to see now and brushed us off like we were unimportant and wasting her time after she gave my father nothing but a bunch of labs that were just for a routine visit which nothing about his visit was routine. I would not recommend this office to anyone’s elderly family members PERIOD!!!!!!! I however did take my dad to Advent Centra Care and Dr Cox took the right approach which any trained professional should have been able to do. Thank God for Advent Health and I will be looking for a better equipped office."

"This place was great when dr Nieves was here. He was super nice and staff was on point. But since he left staff NEVER answers the phone I’ve been call for over 3 weeks at all different times trying to get a referral. I’ve called the referral line, the front desk, the nurse line, nothing works. And I’ll let it ring for a very long time listening to the wait music. It’s just so unprofessional. I’ll be changing my provider today because of this. UPDATE The company has the option to message them directly from Google so I messaged them explaining my troubles and they messaged me back within an hour or so and they actually fixed everything that I was complaining about and they connected me with the staff directly on the phone so I’m actually very happy and I’ll be staying with them. Giving them another chance. That was very good customer service. Thank you so much."

"My Dr is ok, trying to get in contact with her office or even the referral is a nightmare. The fact that there is no direct contact with her office is unreasonable and a lack of consideration to the patients. So frankly your corporation SUCKS."