CVS Pharmacy

"Terrible customer service from pharmacy AGAIN! I didn't want to have to leave negative feedback, but this is just exceptionally bad. In line prior to 1:30, but I was next and she looks at me and tells me they are closed for lunch now, come back after 2pm. Hours online don't list closed for lunch, and never been told this by another pharmacy. Customer service is terrible here, get your Rx filled somewhere else. ....and the drive thru is absolutely disgusting, covered in bugs and spiders!!"

"Their pharmacy is always super fast, especially when I have a sick kid. They’re understanding and accommodating. Thanks!"

"I went to CVS to pick up diabetic supplies - meter, lancets, and test strips, which my doctor ordered and are covered under Medicare. Maryella (blonde) or Marcyella (not quite sure) but she seems to be a lead but not the pharmacist, yelled over as I was standing at the consult area asking what I wanted. I said I prefer not to let the whole store know what I wanted and she wanted to know if I needed the pharmacist or her. I wasn't sure. She finally came over and said that I needed to go over to the drop off area and I told her my prescriptions. She said she didn't have them. I went to my car and called the doctor's office and they said they were sent and CVS received them at 3:35 pm the previous day. I then went back in, another person waited on me and found the prescriptions right away! The new person asked Maryella about the prescription and she called over that they weren't covered by my insurance. I said they were covered by Medicare and she said no they aren't. You have to go to a medical supply store. I called my patient rep at Boomer Benefits who said I was right, they are covered and called CVS and talked to the pharmacist. It took 11 days to get my supplies, finally. Maryella should not be yelling (or talking loud) across an area to a patient about anything. She was very rude and doesn't know as much as she thinks. She gave me totally wrong information and lied about my prescription not being there when it was. She needs a refresher course in customer service. This was my first time trying to get the diabetic supplies, and I was very upset with how I was treated. Let me emphasize that the person who waited on me when I picked up the supplies was perfectly fine. It was Maryella in previous visits that was rude, mean, and wrong."

"I usually never have a complaint but I picked up my Rx today at the drive thru. The girl was running her sofa and when I pulled up she looked at me as if she were bothered. She asked if I was picking up or dropping off asked my dob/name. Told me the cost and tossed the script in the basket pushed the drawer out without a word. No thank you no nothing. This is not the first time I’ve experienced this attitude with this girl. She needs a new position where she is not dealing with customers. Rude."

"Out in pharmacy drive-thru is gross don't even want to put my hand out to get my medicine out of the jar it's nasty they really need to clean it how can a pharmacy be that dirty. Look this line says both sides full service but yet they got an upside-down shopping cart block in the one."