Petco

"I took my dog to get groomed multiple times at this location. My experience has always been pleasant. However the last time I took my dog to get groomed. I noticed a quarter size rash appeared on his belly a few days after he was groomed. The rash caused lots of itching and hair loss. Which is an indication that the facility isn't cleaning and disinfectanting properly."

"Everything was good but charging 10 cents for a little plastic bag is ridiculous. Won’t help save the planet and alienates good consumers. I recycle plastic bags!!!! I’ll avoid Petco, there are a lot of other pet stores that have better customer service."

"I recently had a grooming appointment with Ava at Petco for my toy poodle, and I must express my extreme disappointment with the entire experience. Despite our explicit instructions and a detailed explanation of our desired grooming style, Ava completely disregarded our requests and shaved my dog all the way down. This review aims to highlight the unprofessional behavior and lack of respect shown by Ava towards me and my beloved pet. Upon arrival, my boyfriend and I took the time to explain to Ava the reasons why we switched groomers and the specific length we wanted for our toy poodle. We even mentioned that we diligently brush him every day to ensure he remains knot-free. We emphasized our preference for keeping his hair lengthy and kindly requested that she avoid cutting it short. However, to our dismay, Ava not only cut his hair short but shaved him completely. This was completely contrary to our wishes and a clear failure to follow our instructions. What was even more disheartening was Ava's response when we expressed our dissatisfaction. Instead of offering a sincere apology, she callously stated, "I told you he was matted." This remark was not only false but also incredibly disrespectful considering the time and effort we invest in grooming our dog. We spend at least half an hour each day brushing him, and he has never been matted before. It was truly offensive for Ava to undermine our efforts and dismissively blame us. To compound the issue, Ava continued her condescending attitude by stating, "You have an expensive breed, you should know that." It is completely irrelevant and unprofessional to bring up the cost of a breed when providing grooming services. The quality of care and attention should be consistent, regardless of the breed's price tag. Our disappointment stemmed from the fact that our dog was improperly groomed, not the cost involved. Furthermore, Ava failed to provide a detailed receipt that lists the specifics of the grooming service. This omission seemed to be to her advantage, as it made it difficult for us to have a clear record of the grooming instructions and details. This lack of transparency raises concerns about the professionalism and integrity of the grooming process. Additionally, the duration of the grooming session was shockingly short. Normally, in all my years of having pets, the grooming process has taken significantly longer than the mere two hours Ava spent with my dog. This raises doubts about the thoroughness and attention to detail applied during the grooming. When we sought an explanation for her actions, Ava further demonstrated her lack of accountability by pointing at a Petco chart to justify the length of hair she left on our dog. Astonishingly, it wasn't even the length we specifically requested. Her unwillingness to take responsibility for her mistake and provide a genuine apology was deeply disappointing and unbecoming of a professional groomer. In conclusion, my experience with Ava was beyond unsatisfactory. Her disregard for our explicit instructions, disrespectful comments, failure to provide a detailed receipt, and lack of dedication to the grooming process were extremely disheartening. I expected better service and professionalism from Petco and its staff. I sincerely hope that this review serves as a wake-up call for the grooming department to address these issues and ensure that future customers receive the care and respect they deserve. I strongly advise potential customers to exercise caution when considering Ava as their groomer. It is essential to find a groomer who values your instructions, respects your pet, provides thorough documentation, and dedicates an appropriate amount of time to the grooming process. If I can give it 0 stars for my experience I would! Please see the before & after pictures so you can see my dog was clearly NOT matted!"

"Great experience at this location. The grooming ladies were awesome. The store is huge, with lots of different profits available and most of them were in stock. There was also an area for training. And the parking lots is pretty spacious. Happy customer. I will be back!"