PetSmart

"My Daisy had her grooming today with groomer Maria who has always done a magnificent job with Daisy"

"****UPDATE***** The district manager chuck called today. He was very nice and professional. He said they will take care of the vet bills, and got my dog in today. I’ll be honest, if he hadn’t called, I don’t think I would’ve ever gone back to any PetSmart. But because of how professional, understanding and kind he was, I will be going back. He showed that PetSmart does care and that they want the best for our pets. So I will change my 1 star to a 3 star (only bc of the other managers) but chuck is doing everything he can to remedy the situation. The vet put her on antibiotics to prevent infection. If I could give the grooming salon and the managers a 0 I would. My service dog was bit in the face in the salon. The groomer Sammy asked my dad (because she heard growling) is everything ok? My dad said no. That dog just bit my daughter’s dog in the face. Nothing was done. They didn’t get the owner’s information. The first manager I talked to said they would cover the vet bills. The second and third manager said it depends on what the vet says. I’ve asked for video and the owners information and the first 2 managers said we have to go through corporate to give that information out. The 3rd manager said she wasn’t a client we don’t have her information. So now I don’t know if this dog has rabies, if it has ever bitten another dog or a child, or if my service dog can continue to work. My service dog has to go and be tested for trauma response to dogs now. I am a disabled vet, and without her life would be impossible. I had to call animal control to see what my options are. DO NOT TAKE YOUR PETS HERE. Take them to a place where the company actually cares about your pet. They clearly do not. I have requested the district manager call twice with no call back. I am now calling corporate."

"We scheduled an appointment online. But, upon arrival, they said they don't see our appointment, and that has happened 4 different times lately. Otherwise, they had a great quick, knowledgeable, & friendly staff."

"So remember the movie Trading Places with Eddie Murphy and Dan Ackroyd and Dan played the drunk Santa? Like seriously with all the money Petsmart makes, you could’ve at least used a better looking Santa! Could’ve at least sprayed paint the eyebrows white or some thing. What a waste of time!"

"I have had the BEST experience with the Citrus Park PetSmart grooming. Maria is hands down the best groomer. My pup can be a bit cranky when he gets groomed and Maria handles him so well. She explains what is best for him and he comes out looking amazing every time!! I cannot thank her enough!! Charlie loves her too!!!"