Compass Health Systems

"Compass Health is the worst provider I have ever seen. It is nearly impossible to get anyone on the phone if you need to contact them. They also do not respond to messages left and unfortunately leaving a message is the only option when you call. They do not respond if you put a request in the patient portal. I called several times after our insurance changed to inquire as to why I was being charged a different amount from what was shown on my EOB from my insurance. They cancelled by appointment without telling me that it would be cancelled because I would not put a card on file during the pre-screen for my appointment. Prior to that I had them charging my card and ended up having a credit with them for close to $300. It took several calls to get that issue sorted out. Over all dealing with Compass is a nightmare avoid them if you value customer service at a basic level."

"RAGE REVIEW (and I do mean…RAGE): First things first, if I could have the option to give this “establishment” -10 stars OR LESS, that would be great. This is the most dysfunctional, disorganized, and antisocial place I have ever seen, considering it is a “health system” (I have worked at a place like this before, been to many places like this as a patient. I can honestly say, from the bottom of my heart, it was absolutely NOTHING compared to this). I don’t even know how this place is a credible network. I can’t receive medications for multiple, multiple (I wasn’t sure if I made it clear enough for them, one sec… *clears throat*… EMPHASIS ON THE MULTIPLE). How is it possible that this place can leave patients without medication, do NOT pick up phone calls (and if they DO pick up, promise it’ll take about (if not more) 5-10 business days pookie). To get past the automated robot, is a MISSION AND A HALF and conveniently so, “no one is available to take your call”. Don’t even bother with the app/online portal cause they certainly NEVER check that, I always prefer calling cause at least this way, i can at least hear her (automated robot) pretend like she cares… but then it hangs up automatically, at this point, I’m not even sure if it’s an error on their part or if they’re actually bold enough to hang up on patients before they can even reach someone (wouldn’t be surprised though). On top of all that, I don’t even think I’ve heard from my “doctor” for about a year, texted him once out of the blue cause I wasn’t doing too hot and i’m still on delivered. Oh, i’m not done yet (I’M FUMING). They also keep sending my prescription in the wrong quantity, I think i’ve only received the correct quantity ONCE and asked for the correct amount many times. HOW, please actually tell me, HOW someone who is supposed to take meds on the DAILY, can’t take em’ cause they don’t have meds to take. THEN, I keep calling them because they keep sending my meds to the wrong pharmacy in a city where I don’t live anymore (even though I have requested this change (EVEN MY MOMMY…has to call for me sometimes so she can work her “MOM” magic…unfortunately the automated robot always wins)), and they STILL. KEEP. SENDING. MY. MEDS. TO. THE. WRONG. PHARMACY. (I am going mental cause I LITERALLY HAVEN’T BEEN ABLE TO SLEEP FOR DAYS). Don’t worry, as I type this i’m also looking for a new (and BETTER) place. I am now going to attempt calling them for the 13th time (and no i’m not exaggerating…I’ve counted. I’ve only been at this today for about 10 minutes… and counting). For everyone that’s wondering why such a long, angry review…I am SO patient and compassionate, but i’m literally exhausted and shocked at how they handle ANYTHING. (I COULD DO A BETTER JOB RUNNING THIS ENTIRE FREAKING PLACE AND IM IN MY EARLY 20’s) IT WOULD BE THE BEST FREAKING PLACE TO WORK AT)). I also want to add on, that I literally have only ever left 2-3 bad reviews in my ENTIRE life and I can 100% say that this is my WORST, NASTIEST, and MOST ACCURATE review, thus far. Seriously people, i’m not joking, run the other way and never look back. I’ve been holding off on posting this review for 2 hours now because I am still hoping to speak to LITERALLY ANYONE, it’s hopeless (Currently on my 20th attempt after the last 13). I’m excited to see if someone responds to this being all cordial (meh, they’re probably busy in the IT department too). Yes. I am a little ball of fire this morning."

"Do not even try with this company…like all the other reviews, my insurance gave me their information. Did a tele-visit. Lady told me she sent my prescription over, it is now over two weeks and the doctor has not signed the pre-authorization. I have called everyday, they say they will leave a message with the management department to call back to address my concerns - no call back. Just called and told them to delete my record from file and to not even try to bill my insurance because this company is a SCAM. I will be calling my insurance to warn them to never recommend this place and to make sure they do not bill anything for a 10 minute phone conversation with a PA in which nothing was done and there was not even as assessment that took place."

"They should literally be shut down and these people should have any medical profession licenses revoked. They are utterly incompetent and don't care about doing anything to help you. My daughter has been a week without her medication, which is actually very dangerous to go without, and despite repeated calls, and them saying they're going to send it they just do NOTHING. Every single call involves waiting on hold for at least a half an hour, and then they just say they're sending the prescription, hang up the phone, and don't do a damn thing. This should be medical malpractice and these people need to lose their jobs. They suffer NO consequences for putting peoples' health and lives at risk."

"I’ve been using this psychiatry office since February. Every 30 days you get a call from a nurse practitioner (so not even the actual Dr themselves) to give progress on how your medications are going. Sometimes they miss the call, sometimes they call 20 minutes after the scheduled time. Sometimes they make these appointments without telling you what time/day that appointment will be. At first, It’s totally reasonable as medications are adjusted. I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasn’t financially able to do that at this time, but I needed the medications refilled. One medication I’ve been on for 10 years, another for 2 years, and one new medication within the last two months. They kept repeating I needed to pay a copay. I’ve seen and complied with my Dr within the last 60 days, so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. I’ve called three times this week and when I called again to check up on the situation today, I asked for a supervisor or the Dr. I was told I’d have to wait another 24 hours. I’ve stated it’s an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I can’t help but wonder if they realize the medical negligence they’re placing this Dr under. This facility should be reported to the boards."