Truist

"My mother is very elderly and has Parkinson’s. Her mobility, memory, and comprehension are slipping very fast. This bank, used to reach out to my mother and let her know when her CDs were maturing and that she needed to put them in newer CDs to keep the higher percentage rates. I found out, as I started to take over her finances that they stopped calling her and for many years the CDs were just rolling over and only making 0.05%. I was very shocked that no one from the branch reached out to let her know that her CDs were virtually making nothing. When we talked to a manager at this branch, she was not very helpful at all. I told them I wanted to pull the money out and put it in another bank. The branch asked for a copy of my power of attorney, so they could fax it to corporate which I gave them. After this, I moved my mother into an assisted living facility on the East Coast. Once the other CDs matured, I went to my local branch to withdraw the money but it turned out corporate had no record of my power of attorney. So now I had to take my sick mother out of her assisted living facility and drive to her local branch to withdraw the last of the CDs. Once again this Truest branch failed us. My mother no longer has any accounts there and I will never bank with them."

"This bank has had frequent computer glitches on my two accounts and it's hard to get them fixed. Nicole Davis in Beverly Hills branch is wonderful but some of the employees are having a hard time dealing with the merger problems. I never had issues with BB&T. I also was not told there's a $50 fee yearly on equity loan! I am going to take my accounts out of this huge bank as soon as I can and stick with Suncoast Credit Union."

"I am begrudgingly even giving the beverly hills fl location one star. The tellers are very snotty. They act like they have their heads up blank blank. If you have time go up the road to the location by the publix off forest ridge. Much nicer location, they are quick and courteous as opposed to the location of lecanto highway by the winn dixie."

"I wanted to exchange a $20 bill for $2 bills for my grandsons birthday card. They refused saying I needed to be a member first. After this interaction, I will NEVER join this bank. Bank of America down the street did it without question and with a smile on their face. Choose your bank wisely."

"Today, I sat in line at the drive-thru for 25 minutes after I had put cash into the tube along with my ID and my debit card to make this a quick process. There were no other cars in the drive-thru when I arrived. The employee told me that she had to handle the people in the lobby first. This company really needs to invest in having at least one person working the drive-thru and one person working the lobby. This has happened several times and even though this bank is very close to my house, I am probably going to have to just go somewhere else. I don't like spending my entire lunch hour making a deposit or doing something simple. It would be nice to be able to eat lunch on my lunch hour. Customer service is not their strong point."