Club Pilates 77 Miracle Mile, Coral Gables, FL 33134

"I was not happy with my experience here for several reasons. Yes some of the teachers were nice that's who I'm giving the 2 stars for....otherwise I would give 1... The place has Moldy dirty air vents- yuck! yep you go somewhere to workout and here you get to breathe breathe nasty air. They need to fix this and should be able to afford such a simple fix it with their insane rates... Next let's talk about their membership and the waitlist. Horrible program. Make you sign up for 3 months- Most classes are waitlisted- they tell you they aren't and they are easy to get into- that's not true. I have plenty of screenshots. You are expected to wait around and see if you can get into a class and you loose your credit if you get approved and can't make it after waiting and making other plans because this one is not reliable. They want you to wait and then last minute throw you in while they probably charge the other person for canceling.. not to mention your credits don't roll over to the next month so if you travel like I do you are screwed. I paid $466 plus the expensive socks and ended up taking a total of 9 classes so that's more that $50/class. Such a joke. Not worth it- I want a refund. I do not recommend this place."

"I arrived 10 minutes late and they wouldn't let me in and my position was free. The person at the reception is too rude, he didn't make any effort to help me. I have been a member for months and paid for the most expensive plan and he was very rude to me. I was very happy to be part of this club but today Saturday I wanted my class that helps me a lot with my leg since last year I had surgery on my knee and Pilates has helped me but now I think about continuing to pay because they are not friendly to customers of the clubs at least today, Saturday, March 18, 2023, the one in the morning was a very disgusting woman"

"I was passing by this Morning and decided to take a look at the club. Alejandra welcomed me, she is super attentive and with all her knowledge I’ll decided that I will join the club. Alejandra is really informed and go the extra mile at every stage. The attention to detail provided by her was impressive and her customer service skills are excellent. She is a fine ambassador for the company. I would recommend them unreservedly. THANKS ALEJANDRA for your excellent customer services. HATS OFF TO YOU!!"

"Bought a 1 month promotion 3 for $75 from club pilates on miracle mile. A week later I am trying to book a class and my credits are gone. I call the studio to let them know and I am told by the new manager Alejandra that my credits were only valid for two weeks. It literally has not been two weeks. It's been a week and my credits are gone. Bought on 8/8, today is 8/17. First of all, I was told I have a month to use the credits but it's no problem if I don't. When I told her this she said sorry but its only two weeks. I literally have been lied to by the staff and told her you need to train your staff. Your staff is telling the customers wrong information. Yes, she extended my credits for another week. Which by the way would not even meet the 1 month mark as I bought my credits last week. Having that said. The classes are not amazing and not worth the terrible customer service and most of all being lied to. I cannot support a studio that I cannot trust. BEWARE!!! Their promotions are a scam and also they have terrible customer service especially their studio manager ALEJANDRA. Super disappointed. I will use all of my credits which I paid for and never return again and highly will not recommend this studio to anyone. There are much nicer studios in the area."

"I came for an intro class and Marina was soooo amazing and attentive!!! I’ve been doing Pilates for a while but she corrected the whole class’ form gave me insight on focusing on control rather than movement. She was also bilingual which was great for a member who didn’t understand English! Her energy was amazing- she was vibrant and positive, made the class so fun!"