Horseman Michael MD

"Dr. Horseman has been my physician for about 20 years. He is patient, knowledgeable and a great listener. I can always get an appointment in a short amount of time since he doesn't carry a huge patient load by not accepting new patients when he can't get them in. Jeannie, his nurse, is wonderful. His office is well run, billing is accurate and staff are friendly."

"I have been with Dr. Horseman for nearly 20 years. He is an excellent diagnostician and the best physician I have had in my 71 years on Earth.. He is compassionate, knowledgable and kind. I highly recommend him!"

"I have been going to Dr. Horseman for more than 20 years. He is kind, caring and competent. And he spends a lot of time with his patients. His assistant Jeannie is fabulous, and the office staff are wonderful. A rare combination indeed."

"A kind and caring physician. Dr. Horseman listens to what you have to say. He does not rush you in and out. My husband and I left a different medical practice to find a physician such as this. He actually read our complete medical files before we came to our first visit and was fully aware of our previous issues over the years which made the transition to his office very seemless. We have continued our care with Dr. Horseman as he has always been available for us when needed. We are completely satisfied with him and his staff and highly recommend him. I have sent many of my friends to this office and they have been as satisfied as we have been."

"I have been a patient of Dr. Horseman's with regular visits since 2002. Along with five other people who also have been patients since 2002, I could not have a more attentive, caring, and competent primary care physician than.Dr. Horseman. The front office staff demonstrate exceptionally appropriate customer service skills. Granted, the nature of their job keeps them in persistent multi-task mode. The staff could smile a bit more and give each customer individual attention to make their roles more accommodating. I talked with several other patients of Dr. Horseman's and they agree with my assessment of the customer service staff. After talking with the other patients who are extremely pleased with the services at Family Practice Associates. Four people expressed to me that the customer service staff are genuinely remarkable health service providers. Two of my associates indicated that although the front office staff remain extremely busy when a patient checks in and asks questions,the staff take the time to secure the information and quickly return to their work. Dr. Horseman and his entire staff demonstrate great deal of consideration One could easily report a negatively about one visit. The best way I think that anyone should be assessed with consideration for what may be going on in the office at the time of an individual's visit. It is a challenge to understand how a service worker performs with only one visit. That would not be a fair way to evaluate anyone. Overall, on a scale of 1-10 for quality of service with 1 Poor and 10 being Excellent, I would rate the customer service an 8. Using the same scale for medical services from Dr. Horseman's and his assistant Jeannie, I rate their service a 9. The area I suggest for improvement is the wait a patient experiences once called back after triage. As this review indicates, I am very pleased with the services from Dr. Horseman."