The Eye Center

"I had an appointment today at the eye center for 230pm that I scheduled last year when I had my last yearly appointment. Their office called me two days ago to confirm and told me to come 15 minutes early to update paperwork. I arrived at 215 and completed the paperwork. I then sat in the lobby until after 3 pm. I was called back and did a few preliminary tests with a tech. I was then escorted back to the lobby to wait for another room to open to see the doctor. I finally completed my visit with the doctor at 4pm. I was then escorted to the optician center because I needed a new prescription. I have insurance for lenses and frames. I only wanted lenses because my frames are 1 year old. I was then told that if I did not want to purchase frames along with lenses they could not help me. This place needs a serious review by management. Stop overbooking appointments so you can get people in to see the doctor at their appointment time. My time is as important as yours. Also I have purchased glasses before at this location and I have never had to purchase a frame if I did not need one. It makes you think they just want to submit a claim on my insurance."

"Dr. Victoria Huynh fitted me with a scleral lens for my bad left eye. I received amazing care and attention , all the way from doctor to staff. It takes a few visits to tweak the fit , and Dr Huynh tweaked me to 20-20 ! She also fitted me for soft contacts for the right eye. Staff trained me on care and lens insertions. They were very patient and super nice. I cannot thank them all enough for a truly positive experience!"

"Everyone has their opinion and experience. Dr Mueller is very professional and knows what she is doing. My experience with the staff was good. It all depends on who you see and interact with and how the patient interacts with the staff. However, I had something that was an easier issue to address so I can't review on extensive treatment."

"First off, I was in this office for HOURS just to see the doctor for less than 10 minutes. I must have seen about 4 different assistants, one does testing, another asks questions, another does the glasses, etc. Meanwhile, they have me moving from room to room, and I do not walk easily. But this isn’t even the worst part. I check my patient portal later on, and I am “diagnosed” with things the doctor never even told me about! It says these things were discussed that Dr. Mueller did not mention in the 10 minutes I saw her. I tried calling, left a message for a technician to call me back, and never received a call. STAY AWAY FROM THIS PLACE! It is nothing but a scam for insurance money."

"Readers Digest Version: I have vision insurance with a $10 copay for an annual ophthalmologist appt. I was charged. $140. My husband was charged $104. Cigna confirmed that we should have only paid the $10 copay. I have left 3 messages for the billing department VM. I have called the front desk only to be transferred to the billing dept. Cigna has tried to get ahold of them. I have sent 2 emails on the patient portal. I left a message today with the 'office manager'. No response from anyone. I am cancelling my and my husbands upcoming appts next week. Much more trouble than it's worth. Terrible customer service!"