MinuteClinic at CVS

"I had a great experience at this MinuteClinic. I was experiencing cold & flu symptoms and booked a same-day appointment at this location. I was able to provide all my information through their website which was convenient. I arrived a bit early and was seen immediately. The nurse and nurse practitioner were both very professional and helpful. They ran the necessary tests and the results came back quickly. I got the necessary prescriptions filled within the CVS itself and I was cured within days. I highly recommend this MinuteClinic, especially if your health insurance partners with CVS Caremark!"

"My experience with a female nurse practitioner was great. But me coming back to pick up my prescription from my labs was horrible. The pharmacy front desk person was rude and the male white nurse practitioner was rude and condescending. It’s not my fault that they are overworked and don’t have a front desk person to handle all the small inquiries when things go wrong in the system. All I need is my prescription and everyone is being completely rude and out of line. Instead of being apologetic and saying we will work things out please be patient. They are rude to me making me feel like a burden. This is so out of line and not called for. Do better and understand customer service"

"Same day appointment online and I didn't have to wait long. They called me 2 days later with my PCR results and since I was not feeling better they sent me antibiotics. Staff was nice and professional."

"I went to the Minute Clinic today and I was very satisfied with the doctor's attention and knowledge. The medicines she prescribed were ready to pick up right after I finished the consultation. I would return to this CVS location any time I need to see a doctor asap. They had appointments for the same day and no waiting time. I t was in general a great experience."

"Worst Experience Ever! Confirmed my covid testing appointment via text. Arrived at CVS drive through on time which I was instructed to park on assigned parking and that someone would reach out to me. Called Walgreens which was then transferred to the pharmacy. Pharmacy mentioned someone would come out. Nurse comes out and only attends one of the vehicles that is parked on covid testing parking spaces and doesn't even dare ask the other customers that are waiting. I even honked to signal her that there were others waiting as well and was totally ignored. Car parked next to me also calls walgreens and is transferred to pharmacy and gets same feedback. I go to drive through again and informed the pharmacist to please send someone out that there are other customers waiting, only to be told that the pharmacy has nothing to do with minute clinic and to go inside and ask minute clinic. When I get there I see the nurse and tell her that I have been waiting for 40 minutes in the car and that there are others waiting as well. She then tells me that i replied yes via text confirming appointment but that there are other instructions that needed to be followed. Seems other patient that was parked waiting along with me also missed these other instructions. However when I tell her that there are other customers waiting she comes out and helps the car next to me but denies to get my daughter tested and told me I needed to make another appointment. The car next to me had an appointment 30 mins. later than me and even then nurse was late to come out to help them. I am completely insulted. I drove 40 minutes for this appointment and my daughter needed to get tested. I needed this test to get back to work and my daughter for school. I felt she just decided not to help. There were not many patients and she could have helped but seems she is one of those employees that just barely does. I feel bad for CVS in contracting with these clinic. I am not the only one complaining! Minute Clinic you should aim for better customer service. This happened on 9-28-2021."