Pain Management Institute

"I have severe scoliosis and other chronic conditions that make life challenging to say the least. I have tried everything and have been through it all. Dr Hanflink is AMAZING and knowledgeable regarding literature and research on different modalities, what is FDA approved for my situation, and didn’t waste time repeating what had not worked, and we have a plan that lets me live a functional, quality life. His staff did everything they could to get me in as a new client as well. Made it very easy and seamless."

"I rarely share reviews I want to say Thank You to Dr. Hanflick and his staff, Thank You!. Taking long term pain meds is not something I wanted to but because of my health, I had no other choice. They made me feel incredibly comfortable and showed so much compassion and Kindness . I can only hope that if you ever end up in this situation, you can see his team too. I'm incredibly Thankful for your kindness."

"I had a good experience with the doctor but I cannot say the same about the staff. My first appointment was scheduled then they called me a week before asking to change the time. I was amenable and said no problem. A day or two before the appointment, I received an automated call to remind me of my appointment and the automated system told me it was the original time, not the time the appointment had been changed to by the person that called me from the office. Like any reasonable person, I called trying to find out when exactly my appointment was. I left message after message and sent an email, finally somebody called me back and said that nobody had called me from the office to change my appointment and that my appointment time had always been the same. I explained to the young lady that I wasn't hallucinating, looked it up in my call log and told her the date and the time the person called. Long story short on that end, ended up keeping the original appointment and everything went well. I really enjoyed my time with the doctor and he seemed to care. I had been with the same doctor for pain management prior to Dr hanflink for 7 years. He passed away suddenly and was a one man practice. Dr. Hanflink wrote my prescription and had me schedule an appointment for facet joint injections. The first one didn't do much but that's to be expected. I came in for the second injection and did get some relief. A week or so before the third injection was scheduled, I received a phone call from a member of staff telling me that my insurance company had denied the third injection. I called Humana, that info was not correct. The 3rd injection WAS approved, they failed to get authorization for the 1st procedure. I was a little miffed about it but I certainly wasn't rude. I told the young lady that Humana had a very different story to tell and that I would appreciate them getting the prior auth handled going forward. I received a letter in the mail 3 days later discharging me from the practice. I have had 6 spinal surgeries and have a painfully debilitating spinal condition that has left me out of work for more than 3 years. It's unconscionable that a polite dispute over and authorization would result in me losing my doctor. Now I'm having to scramble to find a new one. My PCP has taken over for now. They are so unprofessional, they cut off my access to the portal with my patient records & have failed to respond to 3 faxes and 2 emails from my PCP asking for records. Dr. Hanflink treated me well, the staff members are completely incompetent. Apparently the one who is the most offensive is his wife. The staff has no idea what they are doing. They can't blame it on being busy, every time I've gone in I have been the only patient in the building and there hasn't been a single car in the front parking lot. I do not appreciate them holding my records hostage and I will be filing a complaint with the medical board and the department of health. It's a shame the staff acts like children because Dr. Hanflink seemed like a good doctor. If they even bother to respond to this review, I'm sure they will blame it on me. Seems to be a pattern with them. Do yourself a favor and find a different practice unless you want to be left suffering in pain and you don't mind your records being held hostage. I was unaware of the medicare fraud issues stated in previous reviews so it's likely for the best anyway."

"I can't believe some of these reviews. Obviously you're just unhappy you didn't get your way. I have been seeing Dr Hanflink for a couple years now due to the VA not being so accepting of the medical marijuana program , and he is one of the best Pain Management doctors around. I have suffered terribly for a long time prior to seeing the Dr here. And the staff? Rude? You have to be kidding me! They are the kindest most compassionate Dr office around. Get real. No offense but rude comments are unacceptable to this group of people. I would give 6 stars if possible. Thanks for helping my life be at least mostly pain free, and giving my life back. You guys rock! Don't listen to these people complaining."

"Was referred by my Moms primary for my Mom. She wanted to get injections for her back. Doctor said he gave her an injection but I do not believe he did. I went with her to appt and he asked that I step out to perform the injection. They were in there about two minutes. I got her home and SHE SAID TO ME that he did not remove her jewelry nor turn the lights out or even move the Xray machine (used to pinpoint injection). Shes had them in the past so I checked for an injection site and NOTHING was there. She got no relief as well. After researching him which I should have done prior I found he was convicted for Medicare fraud just last year. UNBELIEVABLE"