Bartow Animal Clinic

"Doctor Brooks is amazing and that’s the only reason I’m giving this review 3 stars. He gives solutions on what I can do at home for my pup or in office which helps a busy pet parent in between visits if something does come up. I would give more stars if some of the receptionists were more kind and respectful when answering the phone. Nicole is amazing, but if she does not answer, almost every time I call this clinic I get either an unfriendly tone of voice from someone else or very little to no knowledge/ information (“I don’t know”) on something as simple as asking for an exam fee, or if I can buy the same medication that has been used as preventative care. I worked in vetmed and we had access to exam fees and pricing sheets on certain things. I didn’t ask for a breakdown of everything just an estimate. If you don’t know you can at least try to see if you can find the answer and put me on hold. I give people the benefit of the doubt A LOT in customer service because I work in it as well and more often than not when I call here I am respectful and kind to others, but after this happens repeatedly this needs to be addressed (hence the poor review) I called today and I’m not sure who I spoke with because she did not give her name, but I know I have spoken with her before, and every time I speak with her she sounds unhappy/unfriendly and does not have any answers to simple questions I ask, misinterprets what I say or does not listen to what I am asking, interrupts me or talks over me, and just doesn’t seem like she wants to try to help/provide any insight on simple questions. Someone like that should not be a receptionist. My dog wasn’t dying so I am not going to an emergency clinic like she stated. How can she say that if she said beforehand, “we don’t know how severe this infection is so we cannot give any info” or help in any way basically (when he’s already on medication that prevented the infection, it just had expired and his yearly exam is UTD) If I go to an urgent vet I will be sitting there for hours and the last to be seen for an ear infection, I’ve witnessed it at emergency clinics before. I asked if their is anything I can do at home for an issue that is not emergent. This is frustrating for a pet parent to call knowing you may not get someone helpful and then you get someone that is rude as well… especially when you’re working two jobs and can’t get in on just any day for your pet to be seen or call at any time, or go to an emergency vet on a whim."

"We are from out of town and had to have our dear old black lab put down. I cannot fully describe the kindness shown by everyone at this practice, from the receptionists, to the vet techs, to Dr. Brooks. They were patient and caring in every respect. When we got her ashes back in a velvet bag, we also received a lovely footprint impression, a clump of her fur, and a couple of laminated footprint cards along with other touching remembrances. I cannot overstate the compassion of the wonderful people associated with Bartow Animal Clinic. ❤️"

"Dr. Brooks has taken care of my golden retriever since she was a puppy. Luna is 5 y/o. Dr. Brooks and his staff are kind, very hardworking people, very professional. Dr. Brooks is compassionate, excellent veterinarian; he loves his profession. The clinic also has great boarding services. When I have to travel, staff take care of Luna very well. I travel with no worries about Luna since I know she is in good hands! Bartow Animal Clinic is the best!"

"My niece's 8 pound pooch was killed by Honey and Dobby at this facility on 10/25/22 when the Doctor left him unattended with these two large dogs. We trusted that our baby would be safe at this facility, but clearly we were wrong. To add insult to injury, the veterinarian was not truthful about the time of the incident or the injuries. Shame on this Doctor. Our family is shocked and horrified. Please protect your pets by finding other arrangements for them."

"One of the best vet experience’s! Dr. Brooks did amazing with my cat Harry. Not only fitting him into their schedule but after weeks of not acting like himself Dr. Brooks and his team had my cat back to being active by the end of the visit. They were amazing accommodating with my budget but never wavering from giving Harry the best treatment. If you’re looking for an honest, timely, and amazing vet I highly recommend Dr. Brooks. We will definitely be coming back!"