Optum-Brandon

"This office doesn’t even deserve one star. It’s the worst Drs office I’ve ever been in. My father’s treatment was terrible there and my mother’s is too. We need to get her out of there. There’s no consistency on who will be her Dr. To many people giving her orders on medication. That’s how you kill the elderly. The nurse practitioner gives you an order, a Dr sticks his head in tells you something else, the case worker tells you something and then they give you a print out that gives you different information. That’s what I call incompetent . When you return to the office the try to put blame on the patient or her family. NO I don’t play that game."

"With my mothers medical condition declining within the last year, you would think that her doctors office would work with you side by side with you. Well, that has been proven time after time, incident after incident to be wrong. To me worst of them all is the lying from who is making appointments, which they would blame on my mother who is either in the hospital or in rehabilitation. To her requiring a wheel chair after her discharge from the hospital, waiting 10 days and still no wheel chair. Well my mother fell and got hurt, which required her to be sent right back to the hospital that just discharged her. In her records they have an assignment of medical surrogate, which I needed for several different reasons. It was emailed it to me and the hospital, and when I had call again regarding this document. I was made to wait weeks for them to call me back to say its not in her file. They place you on a forever hold to have the call disconnected, never calling you back. Had to resort to calling the administrative office in St. Petersburg to get them to help me The document was located within 2 minutes of their search, I also brought to their attention of the letter on my moms declining health. At this point I am so disappointed in this office and their lack of empathy to their patients and their families. Knowing why I needed the assignment of surrogate for her care, due to her mental decline. Unfortunately, my mothers medical condition wont allow me to change her doctor at this point, I have no choice in continuing with this office. Fortunately for my mother I have over thirty years medical experience, and I know full well of the process. Going forward I hope that I have no further problems due to my getting the administrative offices involved So, we shall see. Signed a concerned daughter."

"Skilled & Compassionate Medical Care Dr.Nazario takes time to ensure that she knows your state of health, and that her directions are understood. She has been better than the best of friends, to my poor mother. She is never flippant or dismissive. The staff have always accurately & quickly passed along my messages to nurses or doctor. There were times when I thought my frequent communications would be frustrating them, but I was always reassured otherwise. When urgent concerns arose, staff scheduled my mother for same-day service & made time for her. We turned a dangerous hospital-acquired infection around before risking sepsis, this way. I'm happy to still have my mom with me -- in no small part due to the efforts of these fine women & men."

"So happy I found this office!! From the moment they answered the phone I new something was different. I was really pressed for time and Miriam at the front desk was so helpful with my difficult scheduling needs. I told her my dad had Alzheimer’s and he gets very impatient. She assured me she would work with me so he didn’t have to wait. Oh, my! She made it happen. We finally did not have a stressful doctors appointment. Then we met Dr.Nazario ; a doctor whose calling in life is truly working with the elderly. So professional yet so real! Compassionate, caring and sincere. Thank you for making this transion so easy for my elderly parents. It is obvious that this office shows great management across the entire staff. Blessings to all of you for being such a great addition to our Brandon community. Carmen Wilson Ps. I have taken the time to review because I know often consumers take time to leave negative reviews, but forget to share positive experiences and Davita deserves lots of praises."