The Spine Institute 102 South Main Street, Crestview, FL 32536

"I visited the Emerald Coast Spine Institute on September 7 for an office visit. I saw a PA and was charged $165. I thought my cost to see a specialist was $60, so I'm unsure why I had to pay $165. I was very unhappy with the service I received and am disputing the charges with my credit card company. The PA I saw could not open the MRI results I brought with me, so I had to open them for her. And then she didn't show where my herniated disk was or provide any information regarding my condition. I was with the PA for 4-5 minutes (at the most). And a couple of those minutes was me opening the MRI results. She told me someone would get up with me in a "day or two" to schedule an injection, after they contacted my insurance company to make sure it would be covered. I was very dissatisfied by the initial visit and lack of service I received, but I continued with the process hoping to get relief for my back issues. A week went by and I did not hear from anyone. I called and was told BCBS had not approved it. BCBS sent a request for more information, which I completed and returned. I was contacted by Emerald Coast Spine Institute on October 2 and was told the procedure was approved by BCBS, and they scheduled the injection for October 10. They asked for my credit card info and said I had met my deductible and owed $34.40. I paid this charge and thought everything was good to go for the procedure next week. I was contacted on October 6 by Destin Surgery Center and was told I owed $900+ to them and that I had NOT met my deductible. I'm not sure what's going on and whether or not I have or have not met my deductible. I feel like I was overcharged by Emerald Coast Spine Institute and did not receive the service I should have received. I have cancelled next week's procedure and have asked BCBS to NOT pay Emerald Coast Spine Institute or Destin Surgery Center anything on my behalf. I have also contacted my credit card company to dispute the two charges from ECSI. I am out $200 and have not received medical services for my condition. I will be looking for another provider for treatment. Thank you."