Barracuda Taphouse & Grill

"Unacceptable Service (Hair in Beer) and Discrimination Experienced at Barracuda Taphouse from the staff person Chris and one of the security guy (Unfortunately, I don’t know his name). Dear Barracuda Taphouse Management, I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff. Upon deciding to order a beer pitcher, we were taken aback by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting. The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insinuated that we were lying by discarding the evidence. Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome. Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment. We expected a pleasant evening at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service. NEVER EVER WILL RECOMMEND THIS PLACE TO ANYONE!! I want apology from your staff and my refund back."

"This place is exactly what it's supposed to be. I went for the karaoke but was pleased to find they have a well organized and diverse beer selection and amazing Buffalo Wings. Gotta go back and try other food there. If you want pretty you'll have to bring your own. But if like me you like beer bars to just be a beer bar no frills you'd enjoy yourself here."

"My first and only time in the place was terrible, I went with my girl to have a drink because the place looked nice and we lived near it, the bartender at the first drink service took a while to serve me because he was talking a lot and when he served me It was reluctantly and I didn't leave a tip since the bill was $15.50 and the service was bad. Then I go to order the same drinks on 2 more occasions and the same bartender takes and puts the tip himself and asks me for the card, which he cannot do because the customer leaves the tip he wants and depending on the service, that It's a violation. I asked him why he tipped my drinks and he said why yes and that I wasn't going to drink there and he expelled me from the place with the security, he charged me for that round of beer, he never gave it to me nor did he refund my money. From that last round, in the end he kept the money and the beers he had ordered, he just wanted to have a good time. The tip where I come from is given for good service and the waiter or bartender cannot tip it for himself, he doesn't even refund me the money for the last round I ordered, he charges me and I was never able to drink the beers. I hope it doesn't happen to you"

"Loved this tap room in Coconut Grove, amazing selection of beers, and really helpful server, the food was really good as well. 20% discount on HH. Only complaint was no prices advertised for drinks and no itemised bill , just a total cost. Some cool rock tracks playing as well."

"Late night menu variety. Great outdoor area (since corona road is blocked off ) awesome pink benches and fresh air. Pool table, great staff, sports and music and awesome guy at the door with a UM hat!! A variety of draft beers and they even have white claw. Seems to be a trend!"