McDonald's

"All the tables were dirty, and I got a woman's hair in my food."

"Apparently I was an inconvenience to the crew as the manager and his employees were having a good chat and laugh session. After a few minutes a cashier finally showed up and was interrupted at least 5 times while taking my order.This prompted her to ask me multiple times " where did we leave off'. I highly doubt that they were discussing how to clean the dirty tables and window sills. My order was #269 placed 12/5/23 at noon eastern time."

"At first I had really bad service. It’s not always the case when I go to this McDonald’s, but today it was. My card got declined in the drive through, but I didn’t know until I got to the second window. They announced it very loudly in-front of multiple employees. Sometimes those types of things are embarrassing for some, but for me it was the way it all happened. They guy at the first window obviously didn’t do his job. The guy at the second window took my card again and told me to wait up front in spot #1 and my food would be out with my card. I told him I’m not leaving my card with you, I’ll wait for you to give it back to me. Then the two managers (guy and girl) came over and rudely announced how my card was decline and for me to wait up front and someone will come out to help me. Well I waited for about 15 mins before I got real aggravated. I stormed into the McDonald’s very upset and sounded off on the two managers. The two managers had no clue had to handle this type of customer, but there was a 3rd manager that came out of nowhere. She looked to be a General Manager or Regional. She was a problem solver. She calmly calmed me down and took care of the situation like she has done this for a long time. It wasn’t about what she did for me, it’s how she understood and felt where I was coming from that made me stop in my tracks. I can’t thank her enough for such great customer service and taking care of a bad situation."

"The Dining Room has reopened after renovations. Order on the app for quick service. The lobby is clean. The new theme seems to be urban alley, without the dirt. The Cinnamon Roll is delicious and the Apple Fritter is even better. Especially if you ask them to warm it. No music. No drink refill station but there are uncovered electrical outlets to charge your phone, and seating at various heights, which kids like."

"Fast and efficient service. Compared to American McDonald's, the best! It has an actual cafe and coffee mugs! Ohh and much more variety with the desserts. The staff were ALL pleasant and helped with the cleanliness of the restaurant!"