Aveda Institute Tampa Bay

"So I've been going to Aveda for quite some time now recommended others to go here as well. I had an appointment yesterday 2/17 advise them what I wanted it went back and forth for about an hour. The final outcome was when I came in my hair was in between blondes and red so it was more towards the lighter side and I was going to violet with a darker root. I was advised that they cannot guarantee the outcome but that my hair will be purple and the roots will be darker well that never happened My hair came out black and my roots show a bit of purple. I was extremely upset about this but things happen and not only did they have me sign a waiver stating that they cannot guarantee the outcome but they did say that my roots would be darker and my hair would be purple. So after consulting some more with whoever someone by the name of Deanna came over We went back and forth and the outcome was her was telling a customer because they made an error and did not try to fix it said to me while we cannot provide color services for you anymore. Who in the right mind tells that to a customer and then proceeds to tell me we can provide facials blowouts wash shampoo and other services now why would anybody want to come back to a place that does this to a customer that's been going there for quite some time. This is such a shame mistakes happen things happen and I understand they're not professionals but at least try to fix it. They did not charge me for it but that's not the point I have no problems paying for it but fix it...WOW.Also forgot to mention we agreed on color what could it might happen she gives me a price to teacher $85 after another going back and forth with the student I guess I want to do she comes back maybe 20 minutes later and tells me now the price is going to be $100..."

"Savannah YOU are amazing! Morgan you were indeed born for this! Fantastic team approach for my root touch up and none fake trim - really nice, honest trim! My hair is thanking you! And for those reading I am a black woman and received excellent service and education for these not of color woman on my hair. #nocarpetdye"

"The hair looked good, lady who did my hair was nice and will do great in her future (Aleecia). But costumer service was bad over the phone when I called to tell them I came home and found the back of my shirt was splatted with bleach on it, also the prices will be higher in person I understand it’s a starting price but I thought it would be $100 max but I was charged $121 and left tip so it was way more than expected they never explained the pricing to me and when I called the lady told me “next time wear a shirt you don’t like” and that “the prices are starting prices, did you like your hair? What do you want me to do?” She was quick to end the call too. For my first visit there I was excited to experience it but ended up crying when I got home. :("

"In need of a haircut, and a bit disappointing that the place I normally go has tripled prices since COVID. A friend suggested I check out Aveda. I called to see if I needed an appointment and was told it was required. I also discovered that haircuts were only done on Tuesday, Thursday and Saturday, so I requested (online) a request for Saturday AM. I arrived several minutes early and found the check-in station with three staff. I was checked in and told it would be few minutes, “Would I like a water, coffee or tea while waiting?” Hmm my barber never did that! After a short wait I was introduced to Lys, who would trim my hair. As I followed her back I was amazed and the sheer size of it all. Huge! Dozens of stations for different treatments, plus what appeared to be rooms off to the West, probably for massages. Lys asked how I wanted my hair trimmed and I answered her. Then she asked specific questions about each area. I really liked that. She was great. The only issue I had was that the chair was short for my six foot frame, the headrest pressed on my shoulder blades. After a cautious and very detailed cut and approval of a supervisor I was done. I was cautioned by my friend that it would not be a 10 minute trim I was used to having. True, it take longer, but I loved the meticulous attention. Then I asked for the ticket and where to pay. I expected $12 to $15. Imagine my shock when there was no charge!! What!! Maybe because it was my first visit or because it was done by a first year trainee? Either way, I slipped Lys a $10 bill and she was off again. This was a very pleasant experience and I will definitely be back. Next time though on a Tuesday or Thursday. Saturday was very busy, much as I expected."

"The student services were professional, the facilities were clean and inviting, as always the Aveda products are high quality, and the prices were very reasonable. I had a waxing service and the 90 minute facial. Highly recommend and will go back again. Massage services are in high demand though, and if you're interested, you may need to schedule well in advance."