Playground Music Center 27 Harrison Avenue, Panama City, FL 32401

"We love this place! Staff is very knowledgeable and helpful. They are super friendly and have always answered any question we have. Highly recommend them if you are interested in renting or buying an instrument!"

"I can not express how amazing this company is. Always extremely helpful. Thier customer service is always top notch. 5 stars isn't enough. They are also extremely affordable!!!!!"

"Do not pick out an instrument on their so called rent to own plan if you are picky about that exact instrument They were supposed to fix a sticky tenon and instead gave my daughter a diff instrument that she disliked. I tried to get a response via email and they did not get back to me so I called and was told that I could not get back the original. I was contacted by the store after much hassle and then spoken to like a non musician and given back the flute without them doing anything about the sticky tenon! Only go here if you are wanting to try beginner instruments!"

"I've had a few dealings with this establishment over the past 10 years and overall am not very happy. The first time, I had them refurbish my wife's mid-level flute, which I believe they contracted out to another location in the FL panhandle. The service rendered it playable again, but the technician scratched the silver in a few places. More recently we rented a French horn from them for my son. After a year, they would aggressively solicit us by phone and text to upgrade the rental to a nicer horn (at a rate of over $150/month). They continuously addressed me by the wrong surname and/or salutation even after I offered corrections. Furthermore, they mislead my wife and I about the credit we would acquire through rental towards the potential purchase of an instrument. This benefit is extremely limited and restrictive! The guys working in the shop were nice and helpful, so I have to believe that all of this is really an issue with management/ownership. That said, I can't recommend them as a good music store. Update: Thank you for your response. Just to clarify, I understand the cost of these instruments quite well. My wife and I just do not feel like a 7th grader is worthy of an instrument that retails for roughly $5-6k and felt that the sales calls were far too pushy. With regard to the flute incident, this happened many years ago, and I did reach out to you by phone. I was transferred to the repair technician, who explained that the cause of the damage was difficulty in disassembling the keys. No offer was made to polish or repair the scratches at that time, and I'm not even sure if this could be realistically done."

"Well located pleasant store with great variety of instruments, including wind instruments. I went there because my Yamaha PSR-740 had a loose key. They took care of it and charged me a very reasonable price. Customer service was exceptional. Big shout out to Jeremy for being so helpful. I definitely recommend this store!"