Springbrook Hospital

"Over all the care given is adequate. Some really good people some not. Air and heating system is not working. When it's hot outside it's hot indoors. When it's cold outside the patients need six blankets. It was 54 degrees in my bedroom for two days in a row!!!! Completely unacceptable! Not only that, when I checked out they gave me my wallet and it was missing 112.00! Another patient that checked out was minus 33.00! Plus I was missing my U.S. NAVY VETERANS cap! Totally unacceptable..."

"This place is terrible and should be shutdown. This place is very understaffed and no one to talk to except the Dr and only spends a couple minutes to decide how long you stay. When you go in with serious mental health problems, there should be someone to talk too. My experience was horrific and did not help me in anyway. I was restrained twice from one large woman, and couldn't breathe and feared for my life. If there was some real help there, that wouldn't of happened. The place is disgusting as far as cleanliness, dirty , showers don't work or they leak. Beds with a 3or 4 inch mattress to sleep on. It's taken me awhile to write this review due to trauma from this place. I do hope this place is looked into, it was a terrible place to go for mental health issues."

"Would give negative stars if possible. Had a family member sent there and it was filthy and understaffed. There was no night nurse so all the patients were neglected for hours. She was then put into a large coed area with men in the rooms next to her. There are no locks on doors and only a curtain for a bathroom door. You have 50+ coed patients mingling about with maybe 5 staff members to watch them all. If you can avoid this facility and research ones that actually help people."

"I was there back in august I believe. When they took me to my room, they flip the mattress over, I never seen anybody come in sanitize the mattresses down, clean the floors or the rooms. somebody came in and tossed clothes onto the bed for me to put on. I wore the same clothes for four days before I could get a change of clothes. My dad brought to me, I did not even know I had close there until I talk to my dad on the phone a couple of hours later. For one discharge for the day which was myself it took them almost 5 hours to release me when it was time for me to go home. The medical staff looks at you and ignores you. People at hospice that are dying Get better treatment than they do at Springbrook. The worse CNA I seen there was Eric, he came across as arrogant, I think the best CNA i seen there was Amanda. If it wasn’t for the RN Tim I don’t think I would’ve made it through the week there. Dr. Jackie was great too. One of my roommates was snorting drugs in the room. If it takes a month for medicine to get into your system to start working right how do they know you’re on the right medicine when they send you out of there within seven day? I had a visitor that came and seen me and they said it was worse than going to see someone in jail."