Burger King

"Veronica, the general manager and the morning staff are very friendly, accommodating, and professional. They really execute the motto “you rule” and “ have it your way”. A great way to start the morning!"

"Warning this is my second review again it’s not about the money it’s the principal Burger King is full of you know what the Customerservice they don’t even talk to you anymore. It’s been two weeks that they’ve never answered me. I updated the new system and erase all my points and it’s not about the money like I said, they started my new points at zero so I lost my points but I want to say that I’m gonna stop going and I hope everybody stops going. You can get good food at other places real food not that stuff full of chemicals Burger King and I’ll try everything. I know the rest of the executives work here in Miami they’ll be finding out. Second review horrible customer service they asked me to reboot their system and it erased all my points and it’s not about the money I’m going to stop going there and I hope we all stop going and I’ll try everything my power I have a YouTube channel and I’ll make sure you guys go bankrupt a shot out to all the executives in Coconut grove and Coral Gables. You guys are delusional, ladies and gentlemen."

"I went to Burger King today and tried to use my e-gift card, but because they are upgrading their system I was not able to key in the information from the e-gift card. I asked for help and Veronica, the GM, was very nice and with her assistance I was able to place my order through the app and use the card so I was a happy customer! We need more people like you, Veronica, in the service industry so I hope Burger King appreciate all that you do for your customers!"

"After reading some of the reviews, I found a common theme among them. An ownership and managerial obsession with controlling the "type" of people that consume in the dining room and how long they take to consume their food. After buying food and sitting to eat, and right around the 30 minute mark, I have been approached by the security guard and asked to leave because my time had expired - mind you, there were still fries and a partially eaten burger on my table. On another occasion, I arrived and sat at a table to check my rewards and see what would be free or discounted before I stepped up to the counter. Within minutes, and before I could sort through my rewards, the security guard approached me and asked if I spoke Spanish. He went on to tell me that the female manager asked him to ask me to vacate the store because I wasn't consuming. He continued to tell me that manager on duty wanted me to know that I wasn't welcome and had to leave. This happened while there were other customers eating at their booths nearby. How embarrassing! I was shocked and taken aback and wanted the Earth to swallow me, I was so embarrassed! It gets worse from there. After spending numerous weeks not eating there, I had no choice but to eat there again one day. And can you believe even after spending close to $20, I was approached by who I believed to be the store manager himself, a man, his initials are CF, I believe and the security guard. As the guard didn't speak a word, I believe the guard was brought to witness the manager as he asked me to leave. My table was covered in BK receipts and paper bags. But the manager didn't just kindly ask me to leave, he went into a diatribe about how I had exceeded the 30 minute hard rule and that some customers who eat there felt uncomfortable. He went on to say that homeless people make the customers comfortable and that they were "evil" (he actually used that word) and would file a complaint. I really didn't need to be told that by the store manager and especially in front of other customers just feet from me. What a humiliating experience. Most of the other team members are alright and some are actually nice. This store might need a change in upper management to turn around some of the negative reviews regarding security guards, and dining room time limits."

"Very friendly service. Hot, fresh food"