Zaxby's Chicken Fingers & Buffalo Wings

"Food wasn't a problem. The customer service sucks!! I'm in customer service myself and I'll never have an attitude because someone comes through and order, leave them attitudes home with whomever gave it to you! Order 16 tenders to get one sauce Ordered cookies to not receive them, get home called and was left on hold for almost 20 minutes before hanging up. I just wanted my cookies. The crew so darn rude and disrespectful, I come here twice a week with MY HARD EARNED WORKING MONEY. I'M GREATFUL YOU ALL AT WORK BUT AT LEAST ACT LIKE YOU HAVE CUSTOMER GOOD SERVICE WITHOUT ATTITUDES!!!!!!"

"Ordered online for pick up. When I arrived, I was yelled at to come in and get it. Manager April was not only rude to me but also screaming at her employees. April was the one also bagging the food. I would think she would know better. Food was horrible! Everything was shoved in one plastic bag, not stacked, making a mess. . Fries were undercooked and cold. All the chicken tasted like rubber and cooked in old oil. Pickle chips and fried cheese tasted the same, fried in old oil. Chicken Philly was greasy and a mess. Spent $25, we ate maybe 5 bites and threw it away."

"I've never eaten, or even heard of Zaxby's before, but it came up as a wing place. Thinking of might be similar to other wing places, I figured to give it a try. The food, a definite step up from standard fast food - the tenders were not like gross, processed chicken bits, but we actual chicken, and the sauces were good. The service was meh.... One of our orders was missed (but it wasn't a problem get that sorted), and I was told I could get a second Texas toast if I didn't get the coleslaw... And even though I reminded them twice, I never got my second toast. The restaurant was clean and modern, which is the look that most fast food restaurants are going for these days, which I suppose is acceptable. I'd go back and I recommend, but don't expect to get your socks blown off"

"Drive thru, no cars in line. I order and it takes nearly 20 minutes. Line just doesn't move. When I finally move up, lady tells me to back up because my food isn't ready and "it's on a timer" I ask why and she had an attitude saying everything is cooked to order. Poor service. 20 minutes for 1 meal no line. Also asked for extra seasoning and nope. Not even normal"

"New location and my first ever visit to Zaxby's. It was great. Store design is beautiful, service was great and the chicken was delicious. I was recommended to try their #2 meal deal. It included 4 chicken tenders with fries, coleslaw and Texas toast. Soda was included all for $8.99. The house sauce was the perfect complement to the chicken. Already looking forward to our visit."