Quest Diagnostics

"Had a truly horrible experience here. Appointments were running late and when I got called up, they didn’t have all the labs my doctor sent over. Called my doctor from the office and asked them to fax the missing order. Quest didn’t receive the fax. I offered to call the doctor again so Quest could talk to them and be authorised to add it. In the middle of this call the nurse decided to pick a fight with me, told me I was being unfair to other patients (because her manager looked in and said she was running late), and then told me she wouldn’t serve me and to leave."

"I sent my daughter to get her blood work done - (she’s 19) and they made her cry and were so rude with their comments and when she said she wanted to call her mom and they gave her a hard time about it . Unbelievable - she’s trying to navigate her medical needs without me and this is how she’s treated! Sad - need more compassion for people. Shame on them!"

"9:40 was my appointment. I checked in at 9:30 and waited. 9:45, 9:50, 9:55 all passed and I was still waiting. I finally left because I had an interview. I came back at 10:40 and waited for a second appointment. Once I got called back, the young lady I had SUCKED. She felt for a vein, prepped my arm and stuck me, the blood wasn’t flowing so she literally pushed the needle further in! Then she said “nope” and pulled it out to proceed and tell me she had to try somewhere else!! EXCUSE ME?! If your JOB is to draw blood, shouldn’t you have known to find another spot BEFORE sticking the needle in my arm?! So now I have two arms that were stuck and are both bruised! I’ll stick to the SEBRING location from now on."

"We are being held hostage by our healthcare needs at Quest. We have no choice but to wait in ridiculous busy conditions!Where is corporate, and why are they not fixing the problems overwhelming this poor overworked staff!!!!!!!!! There are too many patients waiting and not enough room to even stand inside anymore. When the staff calls a new patient, they don't ask the people waiting outside the door. They just move on to the next patient. People in the waiting room are frustrated and all talking about being treated so bad by this corporation that knows we have no choice. People who had 8am appointments are leaving without treatment at 9:30 BECAUSE THEY NEED TO WORK. QUEST DIAGNOSTICS, DO BETTER!!!!!!!!!!!!"

"Quest again couldn't find my paperwork after waiting almost 2 hours in a SRO room. I rescheduled after getting a physical printout from my PD. This time I only had to wait about 45 min after my appointment time.They still had trouble finding me in the system and I've been going here for the last 10 years. I told the phelbotomist I was moderately deaf and lip read yet he still spoke with his head turned several times and seemed mildly annoyed when I asked him to repeat himself. The staff has changed and there are less of them. It seems to me they are overworked and a little stressed out. I don't hold them responsible for the hiccups in the system but it has definitely gone downhill."