Orlando Health Imaging Centers - South Orange 1800 South Orange Avenue, Orlando, FL 32806

"When you walk in it smelled like urine like the restroom hadn't been cleaned in a while. The people behind the front desk were rude. I called ahead of time for this location and I was told they accept walk ins. Friday 23 of 2024 I go in and I am asked for my phone number and if I have been with them before. The man then ask me what time I want to set my appointment for. I pause look at him and say no I'm here as a walk in for a x ray then he say we don't take walk in appointment only. So I wasted gas, and my time dealing with the people at this location. If you plan on going here I suggest you call the day before or earlier same day so your time won't be wasted."

"They answered the phone promptly, asked if I could hold, I agreed, they answered again quick, very friendly took there time with me, very good"

"Not sure if it’s true or not. But the employee behind the desk promised me that the only way I could have my mri done was with a physical copy of the order my doctor gave me over a month ago! It’s 2024, I have all this my chart app stuff and everything is digital. But without this single piece of paper……….. they can’t take an mri. Something tells me there is more at play here. But it’s ridiculous no matter what happened. How embarrassing for Orlando health. After finding this discarded piece of paper I was able to come back and have my mri. My Tech was great, but man what a way to start your morning. I guess everyone bring your paper work with you. Ya know, since it’s 1995 over there."

"The soonest they could schedule my appt was 4 weeks away. After waiting 4 weeks, on the morning of my procedure, they cancelled. They waited until the day before my appointment to get preauthorization from my insurance and my insurance denied. If they had done this during the weeks before my appointment, I could have addressed it with the insurance company, but that is not possible 2 hours before the appointment. Now I will have to wait weeks more to get my MRI, and longer for treatment. Meanwhile, I live in pain."

"ANSWER. THE. PHONE. PLEASE!!!!!! Our son had an X-ray performed several weeks ago but it was never forwarded it to his pediatrician. Orlando Health Imaging Centers only answers the phone when the pediatrician's office calls, never when we do, and worse, they claim to the doctor's office that we cancelled the appointment and the X-ray was never performed?!? When we call, we always end up on hold for 15 minutes only for a recording to tell us to call back another time and hang up! Tellingly, they also have an option for when an attorney's office is calling. (I never tried it, but I bet they would answer.) Sadly, this is typical of the broken American healthcare system! Hyper pursuit of profits with very little accountability! Fyi, I finally got this resolved by calling Orlando Health's complaint line. My son's records were then found and released within 48 hrs."