K 1 Beauty

"Always follow your first mind!!!! Usually I shop for all of my beauty necessities across the street from K1 @ Essence but I decided last minute and about 30 mins before closing time to run into K1 for my daughter a closure because she had an event the next morning (pressed for time). I grabbed a closure displaying #2 Remy. I did notice it had been marked down by $5 but no worries. The next morning when my daughter pulled the closure from the package in attempt to do her hair she immediately said this is NOT #2 mom AND WHY IS IT CUT??? A closure is supposed to close your weave piece DUH.. so I frustratedly go back to K1 immediately to find the same bright complexed red head woman sitting on the same stool behind the register that sold me this closure merely hours before. I’m like cool so she’ll remember me right no worries. I asked if she remembered me she said sure. I then handed her the same closure in the same package and even the same plastic bag she had given me and explained to her the problems with this piece (it’s not #2 it’s more so #4 so too light & it’s cut) she immediately responded yeah that’s definitely not #2 then she goes on to reject my request for minimally a store credit by saying if the only issue was the color then she’d take it back but MY problem is it’s cut. Of course my rebuttal “how is it MY problem “ as that’s ALSO again one of the reasons I’m returning it (because clearly she’s insinuating that I must have cut it) so I calmly explained we did no such thing because that wouldn’t make any logical sense to purchase a CLOSURE that won’t close…hmmm!!! She shrugs her shoulders multiple times and says well I didn’t either and she’s sure the owner wouldn’t have placed it on the floor to be sold if he had noticed it was cut. After 5 long mins or so back & forth I asked for the manager to see if they have a different resolution she says I am the manager and she understands my concerns but she’s only enforcing the owner’s policies even though she literally agrees with every sentiment I described but she says he’s the only one that can override this. I said okay so I’ll speak with the owner but in general these kind of owners put people like her in place as acting managers REALLY just to bully customers so they don’t have to face them with these ridiculous policies. I’m sure Ms manager knows that and also knows that even if I waste my precious time speaking with the owner they’re only going to repeat or collaborate with the so called managers and it’s a complete waste of time yet I said I’d speak with him. She then states he’s not here!! I explained I didn’t want to do all the back & forth for an issue that’s CLEARLY either the store’s or manufacturer issue but ultimately lies on K1 for selling defective items. I’m sure K1 doesn’t give a da** about loosing 1 customer (because I’ll never return) but heed my warning when this 1 customer turns into 100 or 1000 and you have to close down and attempt to find another urban cultured area to take up shop they’ll regret it then…too little to late so why not APPRECIATE and RESPECT those are spending their hard earned coins in your establishments…its simple or so you’d think!!! Moral of the story I tossed the off colored unclosed closure in the trash along with any future business with K1 and also anytime you see or find out an establishment has a NO REFUND NO EXCHANGE policy “attempting to blame it on Covid still” RUN the other way…those are the definition of SCAM practices!!! That’s all!!"

"Don’t shop here. If I could give them no stars I would. I bought a blow dryer that I didn’t need come to find out the last minute. The cashier told me I could return it back if it hasn’t been used or opened, or it has a malfunction issue. Not a problem. I just left the store to return it back, and the lady who was sitting down in a chair with a bonnet on told me I couldn’t return it. I asked for a manager, and she said she was. I knew for a fact she was not a manager. She told me I could not return the item only if it had a malfunction issue, and she was very rude. No customer service at all. I would not be back to spend any dime here."

"Worst experience ever. I wanted to purchase a wig, but they don't allow try-ons and they don't do returns or exchanges. As I was trying to bargain with the manager a Chinese man who is the owner very rudely told me I don't need to buy from him. I was startled and taken back by his rude and hostile demeanor. We started to argue and then he then started yelling at me, slamming the wig on the counter, cursing at me and telling the staff to call the police. I will NEVER shop at this place again. Terrible customer service, rude, disorganized, and hostile."

"ONE OF THE MOST UNFRIENDLIEST PLACES TO VISIT!! So there I was: strolling through the two double doors when I heard a voice say, "can you leave your bags behind the counter?" I pointed to my eco-friendly shopping bag and asked, "this one right here? You want me to bring my bags up there?" "Come up closer to the counter so that I can see what you have." I walked to the counter and sarcastically said, "do u honestly think I came all this way just to steal stuff?" They responded, "that's not what we are saying. It's policy." Um, but it's implied tho. Why else would you tell someone who just walked through the door to leave her bags with you? Because you think that person is here to steal stuff! What else! Why I've never been so insulted in my life! So I literally walked out and wrote this review while standing outside their building. I hope 19000+ plus readers see this review And I won't be back"