Classic Collision

"I had to get my car repaired due to hitting a deer a few months ago. I was really dreading it because I’ve taken other vehicles I’ve owned to other shops in the same area & never had that great of an experience. However, Classic Collision on Test Drive really impressed me! They made the process very smooth and easy. Amber kept me informed on the status of my repair throughout the process. They did a fantastic job on the repair & my car looks brand new again. I hope I never have to get my car repaired again but if I do I will be returning to this location due to the outstanding customer service & amazing quality of work. Thank you Classic Collision for fixing my car!"

"Once my car was there John was great and gave me updates. The car looks great and they handled the changes directly with my insurance. Getting everything scheduled was not the best. The front desk reps at both locations do not make it easy to call and get information. I understand that each location may have different people but as a customer I am not aware of that process and I definitely felt like I was an inconvenience when I was calling to get scheduled."

"I went in on 01.21.2021 to get an estimate on replacing my side passenger mirror. I made contact with the older lady in the office first then with John who told me he would have to order the replacement for my Chevy Equinox. Total cost $481.27 Mr. John told me it could be done in the same day. I received a call on Monday Feb 1st stating it arrived and I drop it off anytime for repair. Just not between 11 and 12 as the technicians go to lunch. My off day was on the 4th of Feb 2021 and I arrived at 8 a.m. it was about 8:15 before a technician came out as they were in a meeting and I was okay with that, I'm patient. Mirror fit fine, the blindspot light works, it adjust just like the original, so for that I was extremely satisfied. What I did not expect was to have my service completed only to get in my vehicle and see tracked in dirt from the technician who pulled the vehicle into the shop. I was FURIOUS!!! Not sure why I would even have to ask for anyone to clean it up as it should have been a courtesy to apply paper as they do when you take it to any dealership, or anyplace thst will have access to the inside of your car. That was unprofessional and as a buisness that should not have to be explained."

"From start to finish Abra handled this repair poorly. Initially they had my jeep for approximately 2 weeks; which honestly seemed totally reasonable. After the initial 2 weeks, John Meyers (who was handling the repair) called to inform me that some of the parts would be delayed in coming in so he asked if I wanted to drive the jeep in it's current condition as the body work had been completed; they were just waiting on the new bumper and wheel. We agreed that i would come get the jeep, but before I came to get it I asked had he driven it (as the jeep had been towed to them because it was not driving correctly). John informed me he had not driven the jeep but would do so. He informed me after driving it that he had noticed issues with the ABS, steering, and a "spongy break" so he took it to Crown Jeep in Chattanooga to have them look it. I was a little upset with this as Crown had done a poor job on previous repairs, but John reassured me that he does a ton of business with them and it would be fine. After a few days i picked the jeep up with the repairs to the steering, braking, and ABS system allegedly done. I then went to pick up the jeep and wait on the parts to arrive. Immediately after driving the jeep it was clear that the problems had not been fixed. When backing up and cutting the wheel there was a horrible grinding and dragging that had been there since the accident. Of course I notified John who asked that I bring the car in "immediately". We rode together and he also noticed the issue so drove me to get my second rental car and we started this process all over again. After another almost 2 weeks and having a different place ( a facility that works on four wheel drive vehicles - turns out they had to replace my axle which was missed the first go around) handle the repairs I got the call to pick my jeep up. So a month into this thing and i finally get my car back to find that the bumper is not the same ( see below, brush guard bar is missing on the new bumper-picture below) and they did not even replace the wheel ( see picture below with scratches on the wheel). These are all fairly minor issues, but they all complied to a completely unprofessional and frankly awful experience. I would not recommend Abra to anyone needing repairs. This is all horribly dishonest, as I am sure they charged my insurance for all of this. I have attached pictures below so you can see the different bumpers and the relatively minor damage that took over a month to repair (mostly because they kept missing what was actually wrong) the first three are after the wreck, the last two of the new bumper."

"Update: (8/31/2020) They are working with me to resolve the issues and will update accordingly. However since it has been raining so much lately I have noticed that the rain water is leaking into my truck from the top (roof or windshield). Original: (7/24/2020) My less than a year old truck was damaged in the tornado. Not happy with the time it took to complete repair. I dropped off truck on May 4th was only able to pick up today July 24th. Also there was lack of communication on their part. The quoted amount of time was 24 days. The good thing about new vehicles are they have trackers in them. I was up front with them that my insurance company only provided a rental car for 1 month. And they let my truck sit in the back lot for 3 weeks before touching it which took up almost all of my rental car time. I pinged its location to see if they had begun work on it or not. The lady in the front office was very rude when I was picking up my truck as well. I will have to take the truck back there for some paint imperfections I have found already. Also they didn't fix/replace all the damaged parts and they scratched my leather interior when they had the truck apart. Very disappointed. Over all not a good experience."