Jim Ellis Volkswagen of Chamblee Service Department

"This place charged me $191.99 per hour to drop a new battery in my Jetta. 3X the labor rate for basic services at my normal VW dealer. Be careful dealing with them. Very pricey and offer minimal to no discounts when you object. They pretty much say “take it elsewhere if you don’t like our prices.” Go to Nalley VW in Alpharetta instead and see Chad Radford."

"I will preference this by saying, the reason we brought our 2022 VW Atlas in was because I took it to a third party quick oil change company. Approximately, two weeks after the oil change there was slow drips of oil coming from my under carriage (additionally the check engine light had come on). I called another VW company to schedule an appointment but they weren't available. I then contacted this service department and they had a next day availability slot. I booked the slot and brought it over the next day (which was a Friday). After the vehicle was assessed, I was informed that the car would need to remain their until Monday (or Tuesday at the latest). The issue was that an oil cap was stripped and basically some poor work was done by the third party. The charge was a little over $400. I asked for a loaner and was told I would be put on a list. I called my dad to come (about an hour away) to come pick me up. Since, I was starting a new job on Monday, my wife decided to rent a car on Turo and my parents allowed us to use their car to go pick that one up. The Atlas wasn't ready on Monday so my wife followed up with them on Tuesday. After a few phone calls between the service department and my wife, she texted me to let me know the car would be ready today. I later received a text from VW saying it was ready. Since my wife had dropped me off to work earlier that day, I had a co-worker would he drop me off at the dealership (which was 20 mins away). Everything appeared fine upon pickup and I drove it home (about 50 miles) safely. Next day, while driving a check engine light flash. Long story short, my wife brought the Atlas back to the dealership and spent the entire day there. After it was assessed again, I received a call from the customer rep who was handling the matter. He explained that additional damage arose from the initial issue. Inside the engine began to lost pressure from both the top and bottom which caused 2 gaskets to get damaged. The charge was going to be over $1600 to fix that part. However, I was informed that this may or may not be the only issue. With my background in tech support, I understood all about troubleshooting... and immediately understood that this would be an expensive troubleshooting road to travel down. I told my wife, go over to the Sales department and let's see what other options we have (since at this point, I had to put our safety above attempting to take on a project). There was an extremely helpful agent in the Sales department who at the end of the day helped us get into a brand new vehicle! Now the sales experience was amazing! However, if it had not been for me suggesting this to my wife, we would be currently sitting here without transportation. We are thankful to God that we were not stuck with being in a position that some wouldn't have been able to get out of. Unfortunately, the reason I'm writing this review is to shed light on that fact that some people would have been "left out in the cold" with expenses and no transportation. In my opinion, that's just not right. Hopefully, this review is helpful to others. Good Things - Communication via video and in person agent - Availability to look into Atlas quicker than any other dealership Bad Things - Solutions felt as if I was just being encouraged to spend more money (despite not having a complete fix as an option) - No loaners (we were told several times that they weren't any loaners available) Overall, the service department does "their job" but nothing extra. They will assess your vehicle and take your money but are not very helpful with actual solutions that everyday people NEED. Having solutions for when a person who's primary method of transportation, generating income, and/or picking up their children is affected... would be extremely helpful... but as stated above, not required. So for standard service with nothing extra, this service department will do their job and nothing more."

"I had my 2-year free maintenance synthetic oil change. I added a tire rotation for $35. My wait was about 2 hours. I had an appointment. The rotation went up $5 from last year. They sent me a text with a reel from the technician showing me what they did. Nice touch. The only reason I dropped them to 4 stars was because I had a recall item fixed (a side air bag harness) and they charged me a fee - small but still a fee. A recall is on THEM, not me. So they should cover the charges."

"I purchase a vehicle from here less than a week ago. Today is my 3rd day driving the vehicle and the check engine light is on. I have been calling all day to try to receive some assistance & have only been transferred from one person to the next to ultimately be sent to a vm or hung up on. I am very disappointed and concerned that I may not be able to receive the assistance that I need. Would not recommend."

"I think this is a beautiful dealership and that all the people are nice. That said, I was disappointed in my trip there as I was told I had to fix a sensor and that it was a 4 hour repair. It was conveyed that the associated cost was all due to the long labor time. To my surprise, the repair was done in less than 2 hours but when I went to check out, I was still charged for 4 hours of labor. When I ask if it taking half the time meant half the labor costs, I was told that's not how it works and that this was more of a fixed cost for the repair. I do think they are good people there, but definitely ask more detailed questions around price transparency as I do feel like I was a little taken advantage of."