Riley Plumbing 3106 Opelika Road, Phenix City, AL 36870

"We for over a week attempted to contact this person and each time we called he "didn't remember us" and would "make an attempt to send someone out that day". After the 8th day he told us to just "have a good day" after we filed a complaint with him and hung up. We got a different plumbing company to come out that same day."

"Jeff and a coworker came out the same day I called. They were very polite and were able to explain what happened and fixed it quickly. I would suggest them to anyone! The cost wasn't too bad either."

"We have a home warranty. We had an emergency air conditioner failure. Our home warranty sent them the job order and we never received a call. Another time we had a water spot on the ceiling and again they were given a work order and when we call we were told that they do not make appointments. We were forced to cancel they’re services. Customer service when you call is very rude and unsympathetic. Would never use this company poor service poor all the way around!!!"

"I am very disappointed in the cost of what replacing my spigot cost me with Riley Plumbing. They came out the first time and just replaced an O ring and "greased it up" and got it to stop leaking and charged me $100 for that. I voiced my concern that it wasnt a permanent fix and they assured me they would come back if it started leaking again. Sure enough, 2 weeks later it was back in the same shape, leaking badly. They tried to find the parts since my home was but in 1940, no luck so they came back out and replaced the faucet. Imagine my shock getting an invoice for another $243.00. They charged me a total of $300 labor to replace a spigot! I WILL NEVER USE THEM AGAIN. BE WARNED."

"Called and asked about coming out to look at a bathtub that was backing up. Was advised that it would be a day before they could come out. It has now been 2 days and no one has shown up or called. I have been trying to call the office for 30 minutes now and someone picks up the phone and hangs up."