NTB-National Tire & Battery

"I had originally called and scheduled an appointment at NTB tires in East Ridge, TN, with Neil, the store manager. I scheduled an appointment and gave him all of my information a week in advance with him promising that he would have my tires there in time. I arrived to my appointment and was sitting there for an hour when they came and told me they didn't have the correct tires. Two new employees tried to help and make things right because Neil had messed up. Neil had left and when he returned, the other workers told him that because they didn't have the parts, they were going to give me better tires plus a discount. He very reluctantly went along with what they said and promised that he would have the better tires at my new appointment 3 days later plus give me a discount. I arrived for the 2nd time just to have Neil come in 10 minutes later saying that he had the wrong size tires! He not only had the wrong size but did not have the higher quality brand he had promised when he'd messed up the first time. He then lied and told me the truck would come that day with the tires I needed between 10-2. I called the East Ridge NTB tire place back an hour later and spoke with Austin who happened to be covering for Neil's store that day. I asked if the truck that Neil had said was coming had arrived. He said there was no truck coming at all that day with tires!! After being lied to multiple times, Neil lost my complete trust and I was finished with him! I knew I would never go back to that place again! Austin profusely apologized and I told him I wanted to come have my vehicle serviced at his location. Austin was beyond amazing to work with, very kind, professional, and came through on everything that he promised in a timely fashion all while giving great customer service! I will go to NTB tires on 7788 East Brainerd Rd where Austin works for all future needs with my vehicle."

"Vinny is an amazing guy. I am from Atlanta and I had a flat tire the day before. Next morning I went to NTB. All I need to say.Vinny is an absolute amazing man. He made sure I was given the best customer service. He went above and beyond to make me feel comfortable and proud of the work he had done."

"I called and scheduled to have all 4 tires replaced. Unfortunately, the call center ordered the wrong tires and gave me a quote $200 cheaper than it should have been. When I came in for my appointment, Vinnie was so kind and apologetic and let me know that the call center had messed up. Vinnie got me taken care of and had me come in the next day for my new tires. He was so personable, friendly, and positive. Austin didn't directly help me out, but his presence was greatly appreciated, as he too was so positive and friendly. Either of these guys will get you taken care of and make sure your experience at NTB is fantastic. I can tell they really care about what they do and taking care of their customers, they act as if this is their own business."

"Mike, as always has a clean and well ran shop. I only come here. Their honesty is unmatched. I came in today for an alignment and he showed me it was fine on the report and didn't charge me. Great customer service."

"Austin was great. He was kind, attentive and efficient. He told me it was your policy not to charge to patch a hole in my tire. That’s incredible. I’ll pass this on to everybody. Thank you."