Grainger Industrial Supply 6655 Crescent Drive, Norcross, GA 30071

"Michelle was very friendly and helpful. I placed an online order and within five minutes, had a notification that it was ready for pick up. Great service and people!"

"Trish in customer service should not be in customer service. Bought a defective concrete chainsaw blade for $600 and she was extremely rude about replacing it. The blade literally lasted 1/2 day. Made less than 2 plunge cuts and it stopped cutting. She did not want to replace it and acted like it was personal. Very unprofessional."

"Michael was very helpful when I was picking my PPE/supplies for the job.I was greeted as soon as I walked in. He was very quick and efficient getting the things I need. Easy 5 star review for me!"

"People are so quick to write a review when they have had a bad experience with a business. Conversely, they rarely take the time to compliment a positive experience with one. This was my first time visiting a Grainger location (Norcross, Ga) in person. I was assisted by Mrs. Michelle H. First, what a wonderful person! I was actually at the store twice this week, 12/28 and 12/30. If not for her, it probably would have been one time without a sale. I'm fairly knowledgeable when it comes to projects, but this particular one had me stymied. Michelle went above and beyond any preconceived expectations I might have had. She was professional, patient, and versed in all of Grainger's products. Which in my case was invaluable! Basically, she was a Godsend. Due to her demeanor, disposition, and attitude, she was able to provide me with everything I needed to complete the task. Because of Michelle, Grainger has a customer for life. Thanks again Michelle for your dedication to customer service! Regards, Greg W."

"The guy that helped me was so nice and patient, actually I’ve been here a couple of times already and all the staff is friendly."