American Carpet Wholesalers

"I was looking for Neptune Max XL Starboard LVP to replace a section of the flooring we have at the house and contacted American Carpet Wholesale. Mike at the Sales department was super helpful and I will definitely contact Mike again and recommend him to anyone who is looking to do business with American Carpet. The materials that I was looking for were generally out of stock, Mike was able to find 10 boxes for me from a warehouse in St. Louis. I appreciate his helpfulness and patience with me."

"We have purchased here before (over 5 years ago) and when we went looking for flooring again (this time LVP), we found them to be the cheapest we could find again. They were very easy to work with. Pricing came quick. Ordering was easy. The only hiccup was they said our order might arrive to their warehouse in 2 to 4 days, but it took about 5. Not a crisis as we were able to go the following weekend and I thought 5 days was still great. 2 to 4 would have been outstanding, but 5 was still more than good. The best thing was the warehouse gentlemen that was there to load our order called and asked what we were in and we told him a pickup. We didn't tell him we had a cover, but he wrapped the pallet VERY well for the ride home as it was raining that day. We didn't ask him to do it, he just did it! Great experience and will check with them again next time we need flooring."

"Very honest and fair. They worked hard to make sure we were satisfied and kept us informed about everything. Definitely recommend. I wish they were closer so shipping wasn't a challenge! Ask for Regina for sales and Amber for customer help. Both are excellent at their customer service and communication."

"Purchased flooring and followed up with them by email to let them know that all delivered boxes except one had no visual damage (which is good). I also pointed out in the original email that I was able to use the piece from the damaged box. I also asked about trim I ordered being an end piece and not t-mold as requested. I got a email shouting back in all caps that the trim they sent was all they had. I did not respond. Then i got a email from a claims rep saying I was trying to file a claim. I never said I needed to file a claim. The claims rep asked for pictures of damage for proof. I sent what I had of the damaged box, some chipped flooring and commented about the salesman's unprofessional email. The claims person responded that i need to send more pics if I find anymore damage. Today i get a email "We have not heard back from you regarding your claim.If we do not receive word regarding the additional pieces of material in 7 days we will close the claim without notice." So I didn't want to file a claim. You insisted I file a claim. I provided you pictures and notes of what I had for your claim as requested. Instead of proceeding with the information you had, you threaten to close the claim? You went from "Please let me know if you have additional material with chips on the top" to closing the claim with known damage because I haven't sent information about additional materials with damage? This place is a joke."

"American Carpet Wholesalers had the best price by far for over 1000 feet of Cortec Luxury Vinyl Plank. I had price quotes from 8 distributors. Most had delivery times of 3 weeks to 3 months. Reviews of the others had some troubling reports of non deliveries and damage. One damaged delivery was told to just cut the damage off and use it. Teri was great to work with and would ship my order the next day. I was going to be out of town so she held it for a week and then shipped exactly as asked. Out of 48 boxes I had one that had some damage. I sent pictures to Amber and she sent a replacement box. I was impressed that when I called I could get through without delay and had all my questions answered. Great service, great prices, great company."