DICK'S Sporting Goods

"Absolutely horrible customer service! Emily charged my husband incorrectly for a sale item. He gets refunded for the mistakr and then leaves. As he's leaving he gets a notification that his card has been charged twice for the same transaction. He proceeds to go back inside to get it fixed. Then the manager Julia algire treats him like a criminal for getting charged twice by Emily. Now for a $102 purchase and a $25 refund. He gets another charge for a 102$. Do not support this company. Now we have to wait for the bank to dispute the charge. This is absolutely ridiculous and not OK. He was treated like a criminal or a scammer in front of the whole store. With my 11 year old next to him. Do not recommend this location at all!!! It's the holidays!!! And we just wanted to get my kid a few things. Which has now costed me 204$ for a purchase of 102$"

"Never in my life have I been so embarrassed and offended dealing with a store manager(s).... I'm doing holiday shopping with my daughter and noticed on my bank app that I was charged twice. You would think this would be a simple fix due to a honest mistake by either the cashier or technology on their end but of course not!! Instead I had to have a heated argument with four different employees/managers with them refusing to give a refund even though I showed them their mistake on my bank app. One employee even had the nerve to have me log in and out of my bank account in front of my daughter and the other shoppers. Made me feel like I was trying to commit fraud over a $100+ overcharge. Any other company would have refunded me upon providing proof of my bank account showing that I was charged twice. Never in my life have I dealt with such embarrassment. And my honest opinion I think one of the employees is stealing and taking the money out of the cash funds at the end of the night. I wouldn't be surprised if it was a manager themselves in my opinion."

"Stop in to buy work shoes and was greeted by a friendly and smiling sales team member named Millie. She helped me find the perfect pair of shoes for work. She made my day. Thank you. I can only hope that everywhere I go to, there's a salesperson like Millie."

"Went into the store today to start on my workout journey and was immediately greeted by all staff that I passed. Spoke with Mark in the workout section and he went over all of my options for workout equipment and expertly informed me on what would best to help me through my journey. Mark was amazing and if you need any sports equipment come here!!"

"Excellent customer service! Ordered online for store pickup. I waited less than two minutes once parked for my order. They placed it in my trunk, and I was good to go. Super easy and fast."